Booking Agent

Job description

About the company At Nuitée, we are building the API backbone for the global travel industry. Founded in 2017, Nuitée is on a mission to transform a fragmented travel ecosystem with simple, scalable, and API-first infrastructure—think “Stripe for Travel.” By enabling seamless connectivity between hotels, OTAs, fintechs, super-apps, and businesses, some of which are entering the travel market for the first time, Nuitée empowers companies to deliver reliable travel products effortlessly. Our robust platform simplifies complex supplier networks, offering direct access to hotel inventory with better pricing, coverage, and technology. With teams across the globe, including hubs in London, New York, San Francisco, Palma de Mallorca and Casablanca, Nuitée has grown into a global infrastructure provider trusted by industry leaders like Hopper, Priceline, Google, and Uber. Now backed by leading VCs and world-class investors including leaders from Booking.com , Stripe, and Shopify, Nuitée is positioned to redefine the B2B travel market, streamline operations for hotels, and enable new applications through cutting-edge APIs. Nuitée is at the forefront of a revolution—delivering AI-powered, smarter, and more personalized travel experiences for a new era. Booking Agent – Rotating Shifts Casablanca | Full-time | 24/7 rotating schedule Boost your career in travel tech As a Booking Agent at Nuitée, you’ll join a global travel technology company and learn how hotel bookings work behind the scenes. This is an entry point into our Customer Service organization, where strong performers can progress into more complex support rolesand, over time, team leadership. What matters most is that you bring strong English, some professional experience, and the ownership to follow every booking through properly. What you’ll be doing Your role is focused and important: making sure hotel bookings are correctly confirmed. You will: • Call hotels to obtain their hotel confirmation numbers • Record each confirmation accurately in our system. • Work through a high volume of bookings, prioritising the most urgent ones. • Update tickets clearly so the team always knows the status of a booking. • Flag problems or missing information to the right person. • Take responsibility for completing your assigned bookings accurately and on time. Why join Nuitée? This role gives you the opportunity to: • Break into the international travel and technology industry. • Build experience with real hotel partners and global travel bookings. • Join a supportive environment where you are treated as part of the team. • Build a long-term career as our Casablanca team continues to grow. At Nuitée, ownership matters. When you show that you are dependable, curious, and ready to take on more, there are real opportunities to progress. You’ll be a great fit if you • Communicate confidently and clearly in English , both spoken and written. • Have some previous professional experience; travel-industry experience is not required. • Express yourself in a clear, structured way. • Are comfortable making frequent outbound calls and carrying out accurate data entry. • Can stay focused and organized while completing repetitive, high-volume work. • Know how to prioritize urgent tasks rather than simply choosing the easiest ones. • Take ownership of your work and can be trusted to complete it properly. • Are comfortable learning new systems and working with several tools. • Bring honesty, integrity, attention to detail, and a genuine willingness to learn. Working pattern Nuitée