Billing and Domain Service Specialist

Job description

Welcome to Managed.com Careers Managed.com is the company behind a family of specialist brands in business technology, infrastructure, and channel commerce, including HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each serves its own market, and together we're helping businesses build, operate, and grow in the AI era. We're a remote-first, global team, and AI is part of how we work. We look for practical ways to use it across the business to solve problems, improve how work gets done, and make more time for higher-value work. Our culture is built on trust, respect, and doing work that matters to our customers. And because our brands are part of one company, there are opportunities to grow into new roles, teams, and areas of the business. You'll find our open positions to the left. Take a look and apply for the role that fits you best. We look forward to hearing from you. Billing and Domain Service Specialist Remote Full Time Customer Experience Mid Level Share Job summary: At managed.com we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here. This role of the Billing and Domain Service Specialist is the primary customer contact during the customer onboarding process (from Registration to Go Live), clarifying, completing or correcting information contained on the registration forms, communicating expectations and schedules to the customer, and ensuring that the onboarding process flows smoothly. This role is also responsible for enhancing the level of engagement the customer feels during the onboarding process, thus improving the registration to go-live ratio. Schedule: 11:00 am - 7:30 pm EST, Monday - Friday 10:00 AM - 7:00 PM EST, Sunday - Thursday What you’ll do: Facilitate the onboarding process for new customers by gathering all necessary billing information and documentation Resolve any billing related issues or obstacles that arise for customers Enter billing-related data into the system with a high level of accuracy to prevent errors and discrepancies in customer invoices Identify opportunities to streamline the onboarding process, enhance efficiency, and improve the overall customer experience during the billing setup Ensure compliance with data protection and privacy regulations when handling sensitive billing information Provide training and guidance to customers on how to navigate the billing system, access invoices, and understand their billing details Support other tasks or projects as assigned to meet team and business needs About you: Minimum one year of work experience in the billing department, Work experience with billing systems and the most known payment gateways Excellent customer service skills, Excellent written and verbal communication skills in English Strong interpersonal, organizational, and time management skills. What we offer: Remote-first work, with team members across many countries Competitive pay, benchmarked against the markets we hire in Room to grow, with real ownership of your work and support for professional development Flexibility in how and when you work, within the core hours your team needs Access to the AI tools you need to do work, and the room to experiment with them Room to grow, with real ownership of your work and support for professional development About us: Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era. Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business. Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution. We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs. It is anticipated that this position will be performed outside of Ontario. Share Apply for this position Required * First Name * Last Name * Email Address * Phone * Address Resume * We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file What languages do you speak fluently? * Desired salary * Earliest start date? * Can you work weekends? * Can you work evenings? * In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye! 150 Do you have experience supporting clients via phone - tickets - chat? Please elaborate * Do you have experience supporting clients with their billing information? Please elaborate * What hands-on experience do you have providing technical support for IT systems and services? Please share examples of issues you've resolved. * Are you willing to participate in standard candidate verification steps as part of our hiring process, where permitted by applicable law? * Do you acknowledge that, if you move forward in the process, managed.com may verify your employment history and other application information in accordance with applicable laws and our hiring practices? * Submit Application