Track Lead Citrix Virtual Desktops Essentials

Job description

Job Description – Azure Virtual Desktop (AVD / WVD) & Nerdio Engineer (L3) Key Responsibilities 1. Virtual Desktop Architecture & Engineering Design and maintain enterprise virtual desktop platforms across Azure Virtual Desktop (AVD / WVD) and Nerdio. Define architecture standards for host pools, session host sizing, golden images, storage, networking, and user profiles. Support hybrid virtual desktop environments covering cloud and on-premises platforms. Lead platform modernization, migration, and optimization initiatives. Provide L3 escalation support for virtual desktop and application delivery issues. 2. Azure Virtual Desktop (AVD / WVD) Engineering Design, administer, and optimize Azure Virtual Desktop environments. Manage AVD components including: Host Pools Application Groups Workspaces Session Hosts RemoteApp Publishing Desktop Assignments Scaling Plans Support pooled and personal desktop models. Troubleshoot AVD user access, session connectivity, profile loading, FSLogix, host registration, and performance issues. Support AVD integration with Microsoft Entra ID, Active Directory, Conditional Access, and Azure networking. Drive AVD operational maturity, automation, monitoring, and cost optimization. 3. Nerdio Manager Administration Administer and optimize Nerdio Manager for Enterprise. Manage host pool creation, image updates, session host lifecycle, autoscaling, and schedule-based optimization. Configure Nerdio automation and scripted actions. Use Nerdio for day-to-day AVD operational management, monitoring, and reporting. Support cost optimization through autoscale policies, capacity planning, and resource scheduling. Troubleshoot Nerdio-related orchestration and automation failures. 4. Image Management & Application Delivery Design and maintain golden images / master images for Azure Virtual Desktop (AVD / WVD) platforms. Manage image versioning, validation, patching, rollback, and release governance. Support application integration and publishing across AVD and WVD. Manage application delivery methods including: RemoteApp Published Applications App-V MSIX App Attach Intune / SCCM application integration where applicable Troubleshoot image update failures and application compatibility issues. 5. FSLogix & Profile Management Configure and support FSLogix Profile Containers and Office Containers. Troubleshoot profile corruption, slow logons, failed profile attachments, and user personalization issues. Optimize user profile performance for AVD and WVD environments. Support profile storage design, permissions, exclusions, and operational standards. Work with storage and identity teams to resolve profile-related incidents. 6. Performance, Capacity & User Experience Management Monitor virtual desktop health, user sessions, CPU, memory, disk, network latency, and logon performance. Analyze user experience issues and recommend optimization actions. Support capacity planning for host pools, Azure compute, and storage. Optimize session density, autoscaling, and resource utilization. Support proactive monitoring and service improvement initiatives. 7. Security & Compliance Implement security controls for virtual desktop platforms. Support: Conditional Access MFA Role-Based Access Control Endpoint Security Session Security Network Segmentation Encryption Privileged Access Controls Ensure virtual desktop platforms comply with enterprise security and audit requirements. Support vulnerability remediation, patch compliance, and secure configuration baselines. 8. Incident, Problem & Change Management Act as L3 escalation point for AVD, WVD, Nerdio, FSLogix, image, profile, and application delivery issues. Lead Root Cause Analysis for recurring incidents. Participate in major incident resolution and service restoration activities. Review and approve high-risk VDI changes. Support CAB, release governance, and problem management reviews. Mentor L1/L2 engineers and improve troubleshooting runbooks. 9. Automation & Continuous Improvement Develop automation using: PowerShell Azure Automation Nerdio Scripted Actions Microsoft Graph / Skill Requirements Azure Virtual Desktop – AVD / WVD Azure Virtual Desktop Architecture Host Pools Application Groups Workspaces Session Hosts RemoteApp Publishing Personal and Pooled Desktops Scaling Plans AVD Monitoring and Troubleshooting AVD Security and Access Control Azure Networking for AVD Azure Compute and Storage Fundamentals Nerdio Nerdio Manager for Enterprise Host Pool Management Autoscaling Image Management Session Host Lifecycle Scripted Actions Cost Optimization AVD Operational Automation Nerdio Monitoring and Reporting Profile & User Experience FSLogix Profile Containers FSLogix Office Containers User Profile Management Roaming Profile Concepts Logon Performance Analysis Profile Troubleshooting User Experience Optimization Microsoft & Infrastructure Windows Server Administration Windows 10 / Windows 11 Multi-Session Microsoft Entra ID Active Directory Group Policy DNS / DHCP Azure Virtual Machines Azure Monitor / Log Analytics Storage Accounts / Azure Files Conditional Access Automation & Reporting PowerShell Azure Automation Nerdio Scripted Actions Microsoft Graph Awareness Log Analytics / KQL Awareness Power BI Reporting Awareness ITSM & Governance ServiceNow or equivalent ITSM tool Incident Management Problem Management Change Management Knowledge Management SLA / KPI Reporting Audit Evidence Support Other Requirements VMware Horizon Windows 365 Cloud PC Microsoft Intune Microsoft Defender for Endpoint Microsoft Sentinel MSIX App Attach App-V Azure Landing Zone Concepts Cost Management in Azure Infrastructure-as-Code Awareness Bicep / ARM / Terraform Awareness Educational Qualification Bachelor’s Degree in Computer Science, Information Technology, Engineering, or equivalent experience. Preferred Certifications Microsoft Certifications Microsoft Certified: Azure Virtual Desktop Specialty — AZ-140 Microsoft Certified: Azure Administrator Associate — AZ-104 Microsoft Certified: Endpoint Administrator Associate — MD-102 Additional Certifications Nerdio Technical Training / Certification — preferred ITIL Foundation Certification Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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