Protective Services Associate Manager

Job description

Position: Protective Services Associate Manager Location: Dublin Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com. Role: Security Operations Center (SOC) Shift Supervisor Job Description: The SOC Shift Supervisor will be responsible for managing a team of SOC Analysts who assess, analyze, and respond to global security incidents.  This role will oversee the execution of standard operating procedures and quality assurance.  When necessary, the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms, dispatch associated calls via telephone, operate access control technology, and provide general assistance to SOC Analysts. The Shift Supervisor will be required to partner with crisis management stakeholders and facilitate necessary escalations.  Specifically, incidents may range from extreme weather conditions, political instability, crime, terror, civil unrest, and other personnel issues.  In addition, the Supervisor will be accountable for customer service tasks that provide critical information and assistance to travelers, static employees, and potential third parties. This role will be based in Dublin, Ireland, and reports to the SOC Manager. Responsibilities: Manage a team of SOC Analysts on a shift that supports a 16/7/365 operation Oversee the daily operations of the SOC. This includes, but is not limited to the following:Leadership Briefings Career Development Performance Achievement Time and Attendance Shift Scheduling Training Conduct training and tabletop exercises as necessary for SOC analysts to improve on SOC protocols, operator proficiency and readiness Demonstrate expertise developing guidance procedures, review processes and workflows to create efficiencies Work collaboratively with the SOC and security team members to prepare for, respond to, and recover from all incidents and crisis events that may impact Accenture Communicate and disseminate information, using established communication processes Ensure senior security management is apprised of all significant local and global events in real-time, and documentation is maintained Liaise, notify, assist, and direct external emergency personnel and internal resources as necessary Interface with security officers, managers, guard force, facilities management, and other operations support functions This position requires availability for nights, weekends, and holidays as needed. While the role may be required to provide coverage for staffing gaps on other shifts as needed. The candidate must be willing to work with, observe, coach, and communicate across all shifts. The Shift Supervisor will fulfill the role of a SOC Operator as needed, which includes but is not limited to answering routine and emergency calls, monitoring alarms and video equipment including fire alarms, door alarms, and duress alarms Perform other tasks and duties of a similar nature and scope as assigned Hours & Shift Requirements: This position requires availability for nights, weekends, and holidays as needed. While the role may be required to provide coverage for staffing gaps on other shifts as needed. The candidate must be willing to work with, observe, coach, and communicate across all shifts. Travel: No travel is needed for this position Basic Qualifications: Bachelor’s degree in a related field Minimum of 3-5 years of experience in Military, Law Enforcement, Government, Corporate Security, Customer Service, Communications or Academia A minimum of 3 years of experience in security operation centers, supervising a team A minimum of 3 years of experience working with Intrusion Detection, Access Control, and CCTV systems Preferred Qualifications: Minimum of 5 years of supervisory experience in a Security Operation or Command Center role Bilingual (English, Spanish, Portuguese) Proficient computer skills to include Microsoft Office applications (e.g., Word, Excel, Outlook, etc.) Ability to analyze threats and envision potential or real time impact to operations Ability to respond quickly and calmly to emergencies and stressful situations exercising proper judgment and decision-making skills Military veterans (honorable discharge) Professional Skills: Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Attention to detail, excellent reading and writing abilities, and highly effective communication skills Utilize sound judgement to determine actions required when dealing with employees. Demonstrated analytical and problem-solving skills Must be flexible and possess the ability to function in highly stressful situations with changing priorities Mediate conflict with tact and diplomacy A dependable team player with business maturity, enthusiasm, and a positive attitude Highly motivated, self-starting individual with ability to multi-task and manage to timelines Excellent customer service skills & written/oral communication skills Must be able to work with and protect highly confidential information Research and critical thinking skills for identifying, collecting, and evaluating data in order to draw logical and actionable conclusions Strong decision-making ability during emergency situations. Demonstrated ability to drive organizational change, change management Ability to influence and build strategic vision A working knowledge of security principles, concepts, and technologies Demonstrated leadership in professional setting; either military or civilian Demonstrated teamwork and collaboration in a professional setting; either military or civilian About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe th