Senior Technical Support Specialist

Job description

We are seeking an experienced Salesforce Architect to lead the design, development, and implementation of scalable Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, and integrations with enterprise systems. The ideal candidate will serve as a trusted advisor, translating business requirements into robust technical solutions while ensuring scalability, security, performance, and alignment with enterprise architecture standards. Salesforce Architects are responsible for designing and governing complex, integrated Salesforce solutions and ensuring they remain scalable, secure, and aligned with business goals. Key Responsibilities Lead end-to-end Salesforce solution architecture and design.Work closely with business stakeholders to gather requirements and define solution roadmaps.Design scalable solutions using Salesforce platform capabilities, Apex, Lightning Web Components (LWC), Flows, and APIs.Define data models, security architecture, integration patterns, and governance frameworks.Architect integrations with ERP, SAP, middleware, data warehouses, and third-party applications.Provide design reviews, technical guidance, and mentorship to development teams.Ensure adherence to Salesforce best practices, coding standards, and DevOps processes.Manage technical risks, performance optimization, and solution scalability.Drive enterprise-wide CRM transformation initiatives.Collaborate with functional consultants, administrators, developers, and project managers throughout the delivery lifecycle. Salesforce Architects translate business requirements into technology designs and lead technical delivery while ensuring quality, scalability, and performance. Skill Requirements Salesforce Expertise Salesforce Sales Cloud Service Cloud Experience Cloud Marketing Cloud (preferred) Data Cloud (preferred) CPQ (preferred) Technical Skills Apex Development Lightning Web Components (LWC) Visualforce Salesforce Flow & Workflow Automation REST/SOAP APIs Integration Patterns MuleSoft or equivalent middleware CI/CD and DevOps Data & Architecture Enterprise Architecture Data Modeling Master Data Management Security & Sharing Models Identity & Access Management Performance Optimization Event-Driven Architecture Other Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, or related field. 10+ years of IT experience. 5+ years of Salesforce Architecture experience. Experience delivering large-scale Salesforce implementations. Strong stakeholder management and consulting skills. Experience leading globally distributed teams. Preferred Certifications Salesforce Certified Application Architect Salesforce Certified System Architect Salesforce Certified Sharing & Visibility Architect Salesforce Certified Data Architect Salesforce Certified Integration Architect Salesforce Certified Technical Architect (CTA) – Highly Preferred Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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