Senior Process Associate

Job description

The SBD Global Supply Management (“GSM”) Global Supply Chain (“GSC”) Indirect Global Procurement (“IGP”) organization seeks to leverage support for Services, working closely with SBD IGP team and as applicable, other Functional Owners including but not limited to Business Owners, Business Owner's End Users as applicable), Suppliers, IGP, Accounting GSS, GSM COE, Legal, Privacy, Insurance, Cyber Security, Finance, and others. The role includes: Buying, Procure-to-Pay*: Vendor Set Up & Maintenance, Purchase Requisition (PR) Creation, IGP PR Approval, PO Placement, PO Expedite, Goods Receipt (GR), Invoice Receipt (IR), Pay Vendor; IGP Catalog Management Purchasing: Manage the PR/PO and change order processes including resolution of inquiries and the timely and accurate processing and reporting of activities. Purchasing: Purchase requisition creation, Support business inquiries and provide training Receipt and validation of demand intake, Approve and process purchase requisitions, Manage Approval Process, Proactively manage Purchase Requisition and Purchase Order approvals, status, and expiration, Requisition modification or cancellation, Support inquiries and provide responses, Document retention, Support period end activities running and posting accrual reports. Purchase Order Processing: PO process training, Purchase Order Creation, Check inventory availability and lead time with suppliers, Validate PO data, Requisition to PO reconciliation, Support period end and other ad hoc activities, Issue purchase order/commitment and communicate to supplier, Receive and review purchase order supplier acknowledgments, Validate that purchase orders go to correct contacts, Update orders in supplier online portals, Issue change orders and cancellations to existing purchase orders, Blanket Purchase Order Monitoring, Record retention management, Create blanket purchase order releases, Identify and capture savings (i.e. Productivity), Respond, Restore, Status Update, Workaround, Resolve GRIR: Buy Desk to collaborate, facilitate and support the process. Invoice Reconciliation report provides the number of invoices without goods receipts. PR creators complete GRIR. Catalog Management: Deliver catalog solutions tailored to Customer’s buying needs by positioning Customer supplier’s product and service portfolios on Customer’s ERP and non-ERP platforms used by Customer globally. Manage the creation, development, and maintenance of catalogs. Ensure that the catalogues accurately represent Customer’s suppliers’ products and services. Effectively communicate information to stakeholders. Key Responsibilities Work closely with a variety of internal stakeholders (Accounting, Global Shared Services, IGP, COE Supplier Enablement, Category Management personnel outside IGP, Other) to design and further the overall business process, deliver data quality metrics and timely catalog delivery. Catalog Management-Evaluation, Creation, Negotiation Support, Improvement: Catalog Process Management: Ensure the catalog content management workflow process runs smoothly. Manage the overall catalog structure including the set-up, configuration, maintenance, entry, removal of items. Monitor the creation, organization, and maintenance of SBD’s catalogs across IGP categories. Implement best practices for catalog management, including data cleansing, standardization, and taxonomy development. Recommend catalog opportunities to IGP regarding new additions, retirements, adjustments for catalog placements, options, or vendors. Manage identification and implementation of supplier catalog improvements with the objective of continually driving spend reductions including focus on correct pricing, availability, and master data accuracy. Compare prices & products listing of competitive websites to deliver savings opportunities to Strategic Sourcing. Serve as the catalog management functional SME and provide input to IGP and other Customer function’s negotiations. Communicate regularly with cross functional teams on catalog updates, creating reports on key catalog KPIs. Catalog Data Quality Management: Ensure accurate and comprehensive product and service information, including specifications/ requirements, pricing, part numbers, and descriptions, etc. Ensuring the existing catalog items are listed properly with correct data and images. Facilitate update of product data / specifications / requirements/ quantities / images and other product details. Research products details on the internet as needed. Create/generate product content (from scratch if necessary) for various categories of products. Systematically fill in the CSV/ catalog content upload sheets for various platforms. Continuously monitor and improve data quality, consistency, and completeness within the catalogs. Leverage data governance principles, data quality management, catalog taxonomy management, and other methods via systems/tools including but not limited to Advanced Excel to analyze, manage and manipulate large data sets. Catalog Operations: Receipt of eCatalog Business Request, New catalog Setup, Maintain catalog structure, Validate new purchase item content for catalog, Obtain approval for new purchase item content for catalog, Edit existing and add new purchase items to catalog, Redirect supplier enablement activities, Resolve catalog or item master file issues including formatting and loading errors, Test and track catalog utilization including content availability and transaction processing, Release and update approved content, Maintain punch out catalog(s), Support content management (electronic portal or other locations), Review catalog inactivity reports, resolve issues, Approve removal of catalog records where purchases are no longer required, Delete, archive as appropriate, catalog records where purchases are no longer required, Conduct required reporting and performance management, Communicate catalog management policies to internal and external personnel. All: Contract Management: Execute documentation to English and broker contract negotiations in local language. Focus on Contract Review Checklist as well as Privacy, Insurance, Cyber Security, Techpass and other required approvals. (Majority) Skill Requirements Strategic Sourcing: Execute below ~$10K threshold ("low $" definition confirmation pending with approvers), no risk, local language (i.e. not translated to English), transactional single quote strategic sourcing (not: competitive bidding which includes multi-vendor bidding, etc.). Execute RFPs in English only (ice. not local language nor translated into local language) either directly as time permits/ context requires or in partnership with the Strategic Procurement Operations: Translate ERP descriptions from local language to English in system. (Minimal) Other: Key Job Responsibilities are subject to change. Role may include additional duties as assigned, as well as ad hoc requests. See also the Exhibit 2.1 IGP Responsibilities Matrix. For individuals in the Escalation Heirarchy with other Worker(s) pointing to them for Escalation purposes, these are the relevant responsibilities. Serve as the SME for team’s scope of responsibility and its interoperability with other functions/ categories/ regions. Provide input to strategic decisions that affect the team. Oversee compliance to policy, process and procedures. Conduct routine and preventative quality assurance. Support resource planning and workforce management to ensure IGP BPO capability, quality and quantity matches SBD needs. Drive continuous improvement by developing/monitoring/modifying processes for efficiency and effectiveness. Serve as the point of escalation for associates, SBD inquiries, suppliers, and internal customers. Proactively address and escalate issues that cannot be resolved and proactively follow-up until resolution. Participate in staffing, including recruitment, supervision, development, and evaluation. Manage, assign, and oversee workload of as