Customer Service Representative - Hyperscale

Job description

As a Customer Service Representative supporting our Hyperscale business, you will play a critical role in enabling operational excellence for strategic cloud and data center hyperscale customers. You will support day-to-day account activities, help resolve complex business challenges, and contribute to delivering exceptional customer experience. This role provides an opportunity to build a strong foundation in customer service, supply chain operations, and the rapidly growing hyperscale industry while developing skills that can lead to future career growth within the organization. This role follows a hybrid work schedule with four days onsite and one day working remotely each week. Our Team Our team supports some of the world's largest technology and cloud infrastructure customers. We work closely across customer service, planning, supply chain, operations, and commercial teams to ensure customer requirements are met with speed, accuracy, and accountability. We value continuous learning, ownership, collaboration, and a desire to understand not only what we do, but why we do it. Team members are encouraged to contribute ideas, challenge the status quo, and seek opportunities to create value for customers and business. What You Will Do Support daily operational activities for assigned Hyperscale customer accounts. Manage customer orders, inventory, demand forecasts, and account-related transactions while maintaining a high level of accuracy. Monitor business activities, identify issues, and proactively coordinate resolution efforts with internal stakeholders. Analyze data, validate information, and execute processes that support customer and business requirements. Collaborate with cross-functional teams including Customer Service, Planning, Supply Chain, Operations, and Sales. Track open issues and commitments, ensuring timely follow-up and closure of action items. Support customer inquiries and escalation management by gathering information, communicating updates, and coordinating responses. Learn customer requirements, business processes, and account strategies to develop a broader understanding of the hyperscale business. Prioritize and manage multiple responsibilities while maintaining high levels of service and responsiveness. Identify opportunities to improve processes, increase efficiency, and create additional value for customers and the organization. Who You Are (Basic Qualifications) High school diploma or equivalent. Two or more years of related experience in sales order entry, customer service, or supply chain coordination, or an equivalent combination of education and experience. Proficient with ERP/order-entry systems and comfortable entering and auditing purchase orders, acknowledgements, and change orders. Strong organizational and follow-through skills with the ability to close the loop on commitments and issues Strong written and verbal communication skills; able to read and interpret documents, write routine correspondence, and communicate with internal teams and customers clearly and professionally. What Will Put You Ahead Bachelor’s degree in business, Supply Chain, Operations, Marketing, Communications, or a related field. Experience supporting customer service, order management, supply chain, logistics, planning, or operations functions. Advanced Microsoft Excel skills and comfort working with data and reporting tools. Passion in cloud computing, data centers, digital infrastructure, or the hyperscale industry. Demonstrated ability to understand business processes and identify opportunities for improvement. Experience collaborating with multiple stakeholders to drive results and solve problems. Experience working in a global or matrixed business environment. For this role, we anticipate paying $55,000 - $65,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. 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