GBS HR Operations Lead - Americas Heredia, Provincia de Heredia

Job description

GBS HR Operations Lead - Americas Req # 212560 Location Heredia, Provincia de Heredia, Costa Rica Job Category Human Resources Date posted 11.06.2026 Apply Now This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The GBS HR Regional Delivery Lead will play a critical role in the global transition of HR operations into our existing GBS locations. This role will act as a strategic partner during the transition phase and an operational delivery manager post-transition. The ideal candidate will lead local HR service teams, ensure smooth onboarding of work, drive service excellence, and continuously improve HR processes in partnership with global and regional stakeholders What you’ll be doing Process Transition and Technology Implementation Leadership Partner with the business and HR Function to support the definition of process transformation and technology enablement as well as data requirements, drive planning and execution of enterprise migration to GBS within the Region Lead HR work transitions into the regional GBS locations, working with GBS leadership, Global Process Owners, HR functional teams, and local stakeholders. Oversee readiness activities such as knowledge transfer, resource ramp-up, and documentation standardization. Coordinate process stabilization post-transition, ensuring minimal disruption to the business and employees. Develop and implement transition governance, including KPIs, SLAs, performance scorecard and escalation frameworks. Participate in change management efforts, supporting communication and training plans at the local level. Support successful transition and implementation of HR Operations at the respective GBS center by driving global consistency in implementation approach and providing support to hiring efforts of GBS HR Operations resources Provide oversight and thought leadership throughout implementation of GBS HR Operations, and ensure successful transition of all in scope activities to the respective Regional center Provide oversight for business stabilization efforts post HR GBS HR Operations go-live and supports change management efforts. Strategic Leadership Provide innovative leadership and balanced perspective to set long-term strategic direction of HR Shared Services within Region, adapting to changing business needs and requirements Foster a service mindset and ensure cooperation and engagement with other Regional HR Shared Service organizations to ensure a unified strategy across the globe Evaluate and decide on all new service requests from the business, and directly oversees the service transition and deployment Creatively seek new opportunities to generate efficiency and effectiveness gains that add greater value to the HR organization and key stakeholders Regional HR Service Delivery Excellence Management Hold ultimate responsibility for service quality, customer satisfaction, operational efficiency and continuous improvement of services and processes within Regional Shared Services Lead Human Resource service delivery processes migrated to GBS to manage Collaborate with stakeholders (e.g. IT, Finance, vendors) to ensure the optimal delivery of essential HR services that results in operational efficiency and excellent customer service experience Accountable for ensuring that HR services provided are delivered in accordance with all internal policies and procedures, global guidelines and local, regional and national laws and regulations Actively identify and manage risks; develop mitigation plans to anticipate and minimize impact on services resulting from economic, environmental or business strategy changes Directly manage all internal HR shared services supervisory and specialist staff and/or oversee service delivery by vendor personnel if there is a 3rd party administrator What you’ll bring Bachelor’s degree in human resources, Business Administration, or a related field (Master’s degree preferred). Minimum 10+ years of HR experience, with 3–5 years in a people management role. At least 2+ years of experience in HR transitions or transformation projects within a shared services environment. Experience working in global matrix organizations and across culturesBachelor's degree in Human Resources, Business Administration, or a related field required Possession of relevant HR or Operational certifications (e.g., PHR, SPHR, SHRM-SCP, PMP, Six Sigma, etc.) is a plus Professional Experience A minimum of 10 years of progressive experience in HR Business Partnering, Operations or Shared Services leadership roles, demonstrating a strong track record of success and achievement A minimum of 5 years of proven experience in managing and leading HR teams in large, complex organizations, ideally within a regional or global context and within a high-volume, metrics-driven environment. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . Apply Now Address Explore this location F33 American Free Zone 3006 San Francisco Costa Rica Explore This Location Share LinkedIn Facebook X Email Related Content Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. Learn More März 28, 2024 People of Baxter Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. These are our stories. Learn More März 28, 2024 Read Time: 5 min. Our Stories - Hub Employee Stories Article Meet Yukinari Kono, GM of Kidney Care Japan Yukinari Kono, GM of Kidney Care Japan, leverages sales, marketing, and finance expertise to drive success and inspire team confidence. 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