SeniorAdministrator Change Management, ServiceNow 11564

Job description

–8 years overall IT/ITSM experience, with 3+ years of hands-on Change Management experience Skill Requirements The Change Manager will manage and govern day-to-day IT infrastructure changes across production and non-production environments, ensuring that changes are properly documented, risk assessed, authorized, scheduled, communicated, implemented, validated and closed. • Review and challenge the risk and impact classification submitted by change owners. • Assess potential impact to production services, applications, infrastructure and dependent technology components. • Identify cross-technology and cross-application dependencies. • Ensure high-risk and business-critical changes receive appropriate technical and management review. • Validate that adequate implementation, testing and rollback provisions are available before progressing a change. • Identify overlapping or potentially conflicting changes. • Escalate unacceptable or inadequately mitigated risks to the appropriate Change Management or Service Management authority. Other Requirements Coordinate and support Change Advisory Board (CAB) meetings. • Review changes for CAB readiness before presentation. • Prepare CAB agenda and required change information. • Coordinate with change owners and technical SMEs for clarification of risks, dependencies, impact and implementation requirements. • Present or facilitate discussion of changes requiring CAB review. • Record CAB decisions, actions, observations and conditions. • Track conditional approvals and associated actions through closure. • Follow up on rejected or deferred changes. • Ensure CAB decisions are accurately reflected in the ITSM system. • Support Emergency CAB / expedited governance for qualifying urgent changes. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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