Administrator (Support & Operations)

Job description

We are seeking an experienced ServiceNow IRM & TPRM professional to support, enhance, and maintain ServiceNow Integrated Risk Management (IRM) and Third-Party Risk Management (TPRM) modules. The role will be responsible for designing, configuring, developing, and supporting risk, compliance, audit, and third-party risk processes while ensuring platform stability and business alignment Key Responsibilities IRM & TPRM Administration Administer and maintain ServiceNow IRM and TPRM modules. Configure and support: Policy & Compliance Management Risk Management Audit Management Issue Management Third-Party Risk Management Manage questionnaires, assessments, vendor onboarding workflows, risk scoring, and remediation activities. Development & Configuration Develop and customize ServiceNow applications using: Business Rules Script Includes Client Scripts UI Policies Flow Designer Glide APIs Configure workflows, notifications, forms, and catalog items. Implement enhancements, defect fixes, and process automation. Integration & Automation Build and maintain integrations using: REST APIs SOAP Web Services IntegrationHub Integrate with security, compliance, and risk tools where applicable. Troubleshoot and optimize existing integrations. Risk & Compliance Management Configure: Risk Frameworks Risk Statements Controls Policy Exceptions Compliance Assessments Audit Workflows Support risk assessments and compliance reporting activities. Implement industry-standard risk management frameworks such as NIST and related governance models. Support & Operations Provide L2/L3 support for IRM and TPRM incidents, requests, and problems. Perform root cause analysis and defect resolution. Maintain technical documentation and knowledge articles. Participate in release management, testing, and deployment activities. Skill Requirements Required Skills ServiceNow IRM / GRC Implementation ServiceNow TPRM Module Risk & Compliance Management Audit Management JavaScript GlideRecord, GlideAjax, GlideSystem Flow Designer Business Rules & Script Includes Service Catalog Incident, Change & Problem Management REST/SOAP Integrations ACLs, Reporting, Dashboards ITIL Framework Knowledge Preferred Skills ServiceNow SecOps Archer, Tenable, Qualys integrations Risk Scoring Frameworks Vendor Risk Management Governance, Risk & Compliance (GRC) processes Agile/Scrum delivery model Other Requirements Job Title ServiceNow IRM & TPRM Developer / Administrator Experience 4–8 Years of overall IT experience 3+ Years of hands-on experience in ServiceNow IRM (Integrated Risk Management) and TPRM (Third-Party Risk Management) ServiceNow CSA/CAD certification preferred ServiceNow IRM or GRC certification preferred Education Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent. Key Competencies Strong analytical and problem-solving skills Stakeholder management Requirement gathering and solution design Excellent communication and documentation skills Ability to work independently in a customer-facing environment Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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