Sr Technical Lead (Support & Operations)

Job description

Citrix L2 Engineer responsible for the administration, troubleshooting, optimization, and support of Citrix DaaS, Citrix Virtual Apps and Desktops, and Citrix ADC (NetScaler) environments. The candidate will act as the highest level of technical escalation for Citrix-related incidents and manage complex troubleshooting, design recommendations, upgrades, migrations, and performance tuning activities. ________________________________________ Key Responsibilities Citrix DaaS Administration • Manage and support Citrix DaaS environments. • Administer Citrix Cloud services including: o DaaS o Cloud Connectors o Secure Private Access o Workspace o Federated Authentication • Monitor environment health and service availability. • Perform troubleshooting and root cause analysis for Citrix service-related issues. Citrix Virtual Apps & Desktops (XenApp/XenDesktop) • Administer and support CVAD environments. • Create and manage: o Machine Catalogs o Delivery Groups o Policies o Published Applications o Published Desktops • Perform environment upgrades and migrations. • Troubleshoot: o User logon issues o Application launch failures o VDA registration issues o Profile-related problems o StoreFront issues • Optimize user experience and session performance. Citrix ADC (NetScaler) • Administer Citrix ADC appliances (VPX/MPX/SDX). • Configure and manage: o Load Balancing o SSL Offloading o Gateway o Content Switching o GSLB o Rewrite & Responder Policies o WAF (preferred) • Manage certificate installation, renewal, and troubleshooting. • Analyze HDX traffic and ICA connectivity issues. Troubleshooting & Incident Management • Handle L3 incidents and critical production outages. • Perform detailed RCA (Root Cause Analysis). • Work with Citrix TAC and other vendors for complex issues. • Provide operational support during maintenance windows. Performance & Optimization • Analyze Citrix Director and Monitor data. • Conduct performance tuning for: o VDAs o StoreFront Servers o Delivery Controllers o ADC Appliances • Optimize login performance and resource utilization. Security & Compliance • Implement Citrix security best practices. • Manage MFA integration with Citrix Gateway. • Ensure compliance with organizational security policies. Documentation & Automation • Create and maintain technical documentation. • Develop automation scripts using: o PowerShell o Citrix SDK o Automation tools • Build operational runbooks and SOPs. ________________________________________ Technical Skills Required Citrix Technologies • Citrix DaaS • Citrix Virtual Apps and Desktops (CVAD) • XenApp / XenDesktop • Citrix Workspace • Citrix StoreFront • Citrix Director • Provisioning Services (PVS) • Machine Creation Services (MCS) • Citrix Profile Management (UPM) • Citrix Cloud Connectors Citrix ADC (NetScaler) • Citrix Gateway • Load Balancing • Content Switching • SSL VPN • GSLB • App Firewall • Authentication Policies • SSL Certificates Management Microsoft Technologies • Windows Server 2016/2019/2022 • Active Directory • Group Policy • DNS/DHCP • IIS • PowerShell Virtualization & Cloud • VMware vSphere • Microsoft Hyper-V • Azure Virtual Desktop (preferred) • Microsoft Azure • AWS (preferred) Monitoring & Tools • Citrix Director • ControlUp • eG Innovations • Splunk • SCOM • Wireshark • ProcMon Citrix L2 Engineer responsible for the administration, troubleshooting, optimization, and support of Citrix DaaS, Citrix Virtual Apps and Desktops, and Citrix ADC (NetScaler) environments. The candidate will act as the highest level of technical escalation for Citrix-related incidents and manage complex troubleshooting, design recommendations, upgrades, migrations, and performance tuning activities.\\\\r\\\\n________________________________________\\\\r\\\\nKey Responsibilities\\\\r\\\\nCitrix DaaS Administration\\\\r\\\\n• Manage and support Citrix DaaS environments.\\\\r\\\\n• Administer Citrix Cloud services including: \\\\r\\\\no DaaS\\\\r\\\\no Cloud Connectors\\\\r\\\\no S Key Responsibilities Citrix L2 Engineer responsible for the administration, troubleshooting, optimization, and support of Citrix DaaS, Citrix Virtual Apps and Desktops, and Citrix ADC (NetScaler) environments. The candidate will act as the highest level of technical escalation for Citrix-related incidents and manage complex troubleshooting, design recommendations, upgrades, migrations, and performance tuning activities. ________________________________________ Key Responsibilities Citrix DaaS Administration • Manage and support Citrix DaaS environments. • Administer Citrix Cloud services including: o DaaS o Cloud Connectors o Secure Private Access o Workspace o Federated Authentication • Monitor environment health and service availability. • Perform troubleshooting and root cause analysis for Citrix service-related issues. Citrix Virtual Apps & Desktops (XenApp/XenDesktop) • Administer and support CVAD environments. • Create and manage: o Machine Catalogs o Delivery Groups o Policies o Published Applications o Published Desktops • Perform environment upgrades and migrations. • Troubleshoot: o User logon issues o Application launch failures o VDA registration issues o Profile-related problems o StoreFront issues • Optimize user experience and session performance. Citrix ADC (NetScaler) • Administer Citrix ADC appliances (VPX/MPX/SDX). • Configure and manage: o Load Balancing o SSL Offloading o Gateway o Content Switching o GSLB o Rewrite & Responder Policies o WAF (preferred) • Manage certificate installation, renewal, and troubleshooting. • Analyze HDX traffic and ICA connectivity issues. Troubleshooting & Incident Management • Handle L3 incidents and critical production outages. • Perform detailed RCA (Root Cause Analysis). • Work with Citrix TAC and other vendors for complex issues. • Provide operational support during maintenance windows. Performance & Optimization • Analyze Citrix Director and Monitor data. • Conduct performance tuning for: o VDAs o StoreFront Servers o Delivery Controllers o ADC Appliances • Optimize login performance and resource utilization. Security & Compliance • Implement Citrix security best practices. • Manage MFA integration with Citrix Gateway. • Ensure compliance with organizational security policies. Documentation & Automation • Create and maintain technical documentation. • Develop automation scripts using: o PowerShell o Citrix SDK o Automation tools • Build operational runbooks and SOPs. ________________________________________ Technical Skills Required Citrix Technologies • Citrix DaaS • Citrix Virtual Apps and Desktops (CVAD) • XenApp / XenDesktop • Citrix Workspace • Citrix StoreFront • Citrix Director • Provisioning Services (PVS) • Machine Creation Services (MCS) • Citrix Profile Management (UPM) • Citrix Cloud Connectors Citrix ADC (NetScaler) • Citrix Gateway • Load Balancing • Content Switching • SSL VPN • GSLB • App Firewall • Authentication Policies • SSL Certificates Management Microsoft Technologies • Windows Server 2016/2019/2022 • Active Directory • Group Policy • DNS/DHCP • IIS • PowerShell Virtualization & Cloud • VMware vSphere • Microsoft Hyper-V • Azure Virtual Desktop (preferred) • Microsoft Azure • AWS (preferred) Monitoring & Tools • Citrix Director • ControlUp • eG Innovations • Splunk • SCOM • Wireshark • ProcMon Skill Requirements Citrix L2 Engineer responsible for the administration, troubleshooting, optimization, and support of Citrix DaaS, Citrix Virtual Apps and Desktops, and Citrix ADC (NetScaler) environments. The candidate will act as the highest level of technical escalation for Citrix-related incidents and manage complex troubleshooting, design recommendations, upgrades, migrations, and performance tuning activities. ________________________________________ Key Responsibilities Citrix DaaS Administration • Manage and support Citrix DaaS environments. • Administer Citrix Cloud services including: o DaaS o Cloud Connectors o Secure Private Access o Workspace o