Senior Developer

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PRAGATI Job Description – Application Operations Manager (AOM) Location: Blainville, France Role: Application Operations Manager (AOM) Band: E1.2 Experience: 5+ Years Role Purpose The Application Operations Manager (AOM) is responsible for ensuring the stability, availability, performance, and continuous improvement of business-critical applications. The role acts as the primary operational lead, coordinating support activities, managing incidents and service requests, and driving operational excellence across the application landscape. Key Responsibilities Application Support & Operations Manage day-to-day application operations and support activities. Monitor application health, availability, and performance. Ensure adherence to SLAs and operational KPIs. Coordinate with business users, support teams, and vendors to resolve issues. Oversee application incident, problem, and change management processes. Incident & Problem Management Lead critical incident resolution and major incident communications. Perform root cause analysis (RCA) and drive corrective actions. Track recurring issues and implement preventive measures. Ensure timely resolution of production support issues. Service Management Manage service requests, releases, and application maintenance activities. Support change management and deployment activities. Maintain operational documentation, runbooks, and support procedures. Collaborate with infrastructure and development teams for application enhancements. Stakeholder Management Act as the primary point of contact for business stakeholders regarding application support. Provide regular service reviews and operational status updates. Coordinate with global teams and external vendors when required. Communicate risks, issues, and mitigation plans effectively. Continuous Improvement Identify opportunities for process optimization and automation. Drive operational efficiency initiatives. Support application lifecycle management and modernization efforts. Ensure compliance with organizational standards and best practices. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 5+ years of experience in Application Support, Application Management, or IT Operations. Experience working in enterprise application support environments. Strong understanding of ITIL processes and service management principles. Experience managing incidents, problems, changes, and service requests. Excellent troubleshooting and analytical skills. Key Responsibilities Job Description – Application Operations Manager (AOM) Location: Blainville, France Role: Application Operations Manager (AOM) Band: E1.2 Experience: 5+ Years Role Purpose The Application Operations Manager (AOM) is responsible for ensuring the stability, availability, performance, and continuous improvement of business-critical applications. The role acts as the primary operational lead, coordinating support activities, managing incidents and service requests, and driving operational excellence across the application landscape. Key Responsibilities Application Support & Operations Manage day-to-day application operations and support activities. Monitor application health, availability, and performance. Ensure adherence to SLAs and operational KPIs. Coordinate with business users, support teams, and vendors to resolve issues. Oversee application incident, problem, and change management processes. Incident & Problem Management Lead critical incident resolution and major incident communications. Perform root cause analysis (RCA) and drive corrective actions. Track recurring issues and implement preventive measures. Ensure timely resolution of production support issues. Service Management Manage service requests, releases, and application maintenance activities. Support change management and deployment activities. Maintain operational documentation, runbooks, and support procedures. Collaborate with infrastructure and development teams for application enhancements. Stakeholder Management Act as the primary point of contact for business stakeholders regarding application support. Provide regular service reviews and operational status updates. Coordinate with global teams and external vendors when required. Communicate risks, issues, and mitigation plans effectively. Continuous Improvement Identify opportunities for process optimization and automation. Drive operational efficiency initiatives. Support application lifecycle management and modernization efforts. Ensure compliance with organizational standards and best practices. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field. 5+ years of experience in Application Support, Application Management, or IT Operations. Experience working in enterprise application support environments. Strong understanding of ITIL processes and service management principles. Experience managing incidents, problems, changes, and service requests. Excellent troubleshooting and analytical skills. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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