Administrator Program & Project Management

Job description

Job Summary : Project & Program Management - PMO • Manage projects or defined workstreams from initiation through planning, execution, monitoring, transition, and closure. • Develop and maintain project plans, milestones, deliverables, dependencies, and schedules. • Track progress against agreed scope, schedule, budget, and quality objectives. • Coordinate multiple technical and business teams to achieve project milestones. • Support larger programme initiatives under the direction of senior programme leadership. Governance & Reporting • Maintain appropriate project governance and reporting cadence. • Prepare weekly/monthly project status reports, dashboards, milestone updates, and management presentations. • Conduct project reviews and stakeholder meetings. • Maintain project documentation and ensure key decisions and approvals are captured. • Ensure project activities follow applicable organizational delivery and change-management processes. RAID Management • Maintain Risks, Assumptions, Issues, and Dependencies (RAID) logs. • Assess project risks for probability and impact and establish mitigation/contingency actions. • Track issues to closure and escalate blockers when management intervention is required. • Proactively manage cross-team and vendor dependencies. Stakeholder Management • Act as an operational point of contact for project stakeholders. • Coordinate with business, technology, operations, procurement, finance, and vendor teams as applicable. • Facilitate project meetings and follow up on actions, owners, and due dates. • Communicate project risks, delays, changes, and decisions clearly to stakeholders. Resource & Financial Management • Support resource planning and allocation across project activities. • Monitor project effort, utilization, budget, forecasts, and actual spend where applicable. • Identify resource constraints and escalate capacity gaps. • Coordinate vendor deliverables and track contractual milestones where required. Change & Quality Management • Manage scope changes through defined change-control processes. • Assess impact of proposed changes on schedule, resources, cost, and dependencies. • Coordinate testing, readiness, implementation, transition, and project closure activities. • Capture lessons learned and support continuous improvement. Required Skills • Strong project planning and execution capability • Project scheduling and milestone management • RAID and dependency management • Stakeholder management • Project governance and reporting • Resource and capacity planning • Budget/financial tracking • Change control • Vendor coordination • Meeting facilitation and executive communication • Problem-solving and escalation management • Strong analytical and organizational skills Tools / Practical Knowledge Candidates should ideally have working experience with tools such as: • Microsoft Project • Microsoft Excel • Microsoft PowerPoint • Microsoft Teams • SharePoint • Jira / Confluence • Power BI for reporting and dashboards, where applicable Qualifications & Experience Suggested L2 requirement: • Bachelor’s degree or equivalent practical experience. • Approximately 3–6 years of relevant project/programme management or project coordination experience. • Demonstrated experience managing projects, major workstreams, or multiple concurrent delivery activities. • Experience working with cross-functional technical and business stakeholders. • Exposure to Agile, Waterfall, or hybrid delivery methodologies. Key Responsibilities Key Sourcing Information : NA Skill Requirements Skill Requirement : Project & Program Management - PMO • Manage projects or defined workstreams from initiation through planning, execution, monitoring, transition, and closure. • Develop and maintain project plans, milestones, deliverables, dependencies, and schedules. • Track progress against agreed scope, schedule, budget, and quality objectives. • Coordinate multiple technical and business teams to achieve project milestones. • Support larger programme initiatives under the direction of senior programme leadership. Governance & Reporting • Maintain appropriate project governance and reporting cadence. • Prepare weekly/monthly project status reports, dashboards, milestone updates, and management presentations. • Conduct project reviews and stakeholder meetings. • Maintain project documentation and ensure key decisions and approvals are captured. • Ensure project activities follow applicable organizational delivery and change-management processes. RAID Management • Maintain Risks, Assumptions, Issues, and Dependencies (RAID) logs. • Assess project risks for probability and impact and establish mitigation/contingency actions. • Track issues to closure and escalate blockers when management intervention is required. • Proactively manage cross-team and vendor dependencies. Stakeholder Management • Act as an operational point of contact for project stakeholders. • Coordinate with business, technology, operations, procurement, finance, and vendor teams as applicable. • Facilitate project meetings and follow up on actions, owners, and due dates. • Communicate project risks, delays, changes, and decisions clearly to stakeholders. Resource & Financial Management • Support resource planning and allocation across project activities. • Monitor project effort, utilization, budget, forecasts, and actual spend where applicable. • Identify resource constraints and escalate capacity gaps. • Coordinate vendor deliverables and track contractual milestones where required. Change & Quality Management • Manage scope changes through defined change-control processes. • Assess impact of proposed changes on schedule, resources, cost, and dependencies. • Coordinate testing, readiness, implementation, transition, and project closure activities. • Capture lessons learned and support continuous improvement. Required Skills • Strong project planning and execution capability • Project scheduling and milestone management • RAID and dependency management • Stakeholder management • Project governance and reporting • Resource and capacity planning • Budget/financial tracking • Change control • Vendor coordination • Meeting facilitation and executive communication • Problem-solving and escalation management • Strong analytical and organizational skills Tools / Practical Knowledge Candidates should ideally have working experience with tools such as: • Microsoft Project • Microsoft Excel • Microsoft PowerPoint • Microsoft Teams • SharePoint • Jira / Confluence • Power BI for reporting and dashboards, where applicable Qualifications & Experience Suggested L2 requirement: • Bachelor’s degree or equivalent practical experience. • Approximately 3–6 years of relevant project/programme management or project coordination experience. • Demonstrated experience managing projects, major workstreams, or multiple concurrent delivery activities. • Experience working with cross-functional technical and business stakeholders. • Exposure to Agile, Waterfall, or hybrid delivery methodologies. Other Requirements Other Requirement : Project & Program Management - PMO • Manage projects or defined workstreams from initiation through planning, execution, monitoring, transition, and closure. • Develop and maintain project plans, milestones, deliverables, dependencies, and schedules. • Track progress against agreed scope, schedule, budget, and quality objectives. • Coordinate multiple technical and business teams to achieve project milestones. • Support larger programme initiatives under the direction of senior programme leadership. Governance & Reporting • Maintain appropriate project governance and reporting cadence. • Prepare weekly/monthly project status reports, dashboards, milestone updates, and management presentations. • Conduct project reviews and stakeholder meetings. • Maintain project documentation and ensure key decisions and approvals are captured. • Ensure project activities follow applicable orga