Process Associate

Job description

Supply chain management process keep track of logistics and update the company's inventory. Analyze operational performance and resolve issues. Collaborate with vendors and suppliers to ensure all operations (e.g., shipping, delivery) meet quality and safety standards Main departmental relationships: Tech Service representative, Client Warehouse, Carriers team & Planner etc. Client/vendor relationships: Internal and external stakeholder Key Responsibilities Customer Satisfaction & Retention • Supports equipment supply chain by ensuring equipment is aligned to correct budget centers, sublocations, and status in application defined by Xerox policies and procedures. • Devise ways to optimize inventory control procedures. • Inspect the levels of business supplies and material to identify shortages. • Report (data collection, assembling and reporting) internal consumption and carrier evaluations. • Ensure product stock is adequate for all distribution channels and can cover demand from customer. • Record daily deliveries and shipments to reconcile inventory. • Place orders to replenish stock avoiding insufficiencies or excessive surplus. • Physical vs system audits to match stakeholder inventory. • Manage customer order activity through the order fulfillment cycle. • Provide customer sale order validation/orders allocation/ product due diligence. • Respond to customer inquiries by researching shipment status, items that are past due and items that need to be expedited. • Respond to inquiries to stakeholders on time for replacement products. • Process orders for replacements and miscellaneous order creation based on customer's request. • Coordinate with Freight Forwarders and Warehouse representatives to arrange shipments based on Incoterm. • Track shipments until they reach the customer's destination. • Handle the customer complaints (shipment damage, missing pallets, product shortage etc.) • Provide order status and expedite shipments upon customer’s request. • Update the daily volumes details and maintain the internal productivity tracker. • Validate requests raised by requestor. • Communicate and follow up with respective team to get the update on spares & supplies. Skill Requirements Education Requirements: Min/Preferred Education Level Additional Details Minimum Bachelor’s Degree & 0-2 years working experience Professional Certifications: Min/Preferred Certification Details Additional Details Additional Skills Required Skill Description Proficiency Level Languages English (Verbal and Written) – India English and Spanish (Verbal and Written) - Guatemala 85%/C1 Candidate Background: Skills, Knowledge, and Abilities: Min/Preferred Skills, Knowledge, Abilities and Experience Minimum Basic knowledge in Supply Chain management domain Minimum Intermediate communication skills, should handle client calls and emails Minimum Flexible to NAO/EMEA shift time Minimum Quick response and action on client concerns, problem solving Minimum Creative/innovative thinking Preferred Basic knowledge in MS Office Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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