Senior Process Manager Voice

Job description

The purpose of this role is to ensure timely and accurate deliverables, manage financial targets, foster team development, align goals with organizational objectives, and maintain compliance with regulatory standards. Key Responsibilities 1. To Ensure That All Daily Deliverables Are Completed On Time And Meet The Agreed Accuracy Standards As Per The Service Level Agreement (Sla). This Role Actively Participates In The Creation, Renewal, And Sign-Off Of Slas To Ensure They Reflect Operational Capabilities And Client Expectations. 2. Responsible For Forecasting Monthly Rolling Revenue And Ensuring That Targets Are Met. Manage Costs Efficiently Within Agreed Budgets And Continuously Identify New Business Opportunities Within Existing Client Groups. 3. Closely Monitor And Manage Attrition Rates, Ensuring They Remain Within Targets. Promote Employee Development Through Comprehensive Training Programs And Professional Growth Opportunities To Enhance Skills And Performance. 4. Aligning Team Goals With Organizational Objectives Is A Key Focus For This Role, And They Efficiently Run Management Initiatives To Achieve The Desired Results. Ensures Compliance With All Regulatory And Risk Controls, Developing Additional Controls As Needed, And Overseeing Transitions For New Business Acquisitions. 5. By Maintaining A Strategic Overview And Fostering A Collaborative Environment, The Senior Process Manager Drives Continuous Improvement And Operational Excellence Within The Voice Process Domain. Skill Requirements null Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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