Technical Lead

Job description

Provide L2/L3 functional support for SAP MM, QM, and WM modules. Manage incidents, service requests, problem tickets, and change/enhancement requests within agreed SLAs. Perform root-cause analysis for recurring production issues and provide permanent solutions. Work closely with business users, technical teams, and other SAP functional teams. SAP MM – Materials Management Strong hands-on experience in Procure-to-Pay (P2P) processes. Support and configure: Purchase Requisitions and Purchase Orders RFQ and Quotation processes Contracts and Scheduling Agreements Goods Receipt / Goods Issue Inventory Management Stock Transport Orders (STO) Subcontracting and Consignment Invoice Verification Material and Vendor/Business Partner Master Release Strategy / Workflow Account Determination Strong integration knowledge with FI/CO, SD, PP, QM and WM. SAP QM – Quality Management Strong understanding of end-to-end Quality Management processes. Hands-on experience with: Incoming / Procurement Inspection In-process Inspection Final Inspection Inspection Types and Inspection Lots Inspection Plans Master Inspection Characteristics Results Recording Usage Decision Quality Notifications Quality Certificates Good understanding of QM integration with MM, PP, SD and WM. SAP WM – Warehouse Management Strong knowledge of warehouse and inventory processes. Hands-on experience with: Warehouse Structure Storage Types and Storage Bins Putaway and Picking Transfer Requirements Transfer Orders Goods Receipt / Goods Issue Posting Changes Stock Transfers Physical Inventory Inventory Differences and Reconciliation Strong understanding of WM integration with MM, SD, PP and QM. AMS / Production Support Handle P1/P2/P3 incidents and ensure timely resolution as per SLA. Troubleshoot business-critical procurement, inventory, quality, and warehouse issues. Perform incident, problem, and change management. Prepare functional specifications and coordinate with ABAP developers for enhancements. Support unit testing, SIT, UAT, regression testing, and production deployment. Support interfaces, IDocs, batch jobs, and third-party integrations. Participate in month-end activities and critical production support. Maintain SOPs, functional documentation, RCA documents, and knowledge articles. Required Skills 6+ years of SAP functional experience. Strong hands-on expertise in SAP MM, with good experience in QM and WM. Strong knowledge of P2P, Inventory Management, Quality Management, and Warehouse Management. Experience with SAP ECC and/or S/4HANA. Strong cross-module integration knowledge. Experience in an AMS / production support environment. Strong troubleshooting, analytical, and customer-facing skills. Preferred Skills S/4HANA implementation or support experience. Knowledge of S/4HANA Sourcing & Procurement. Exposure to SAP EWM is an added advantage. Experience supporting global manufacturing environments. Experience working in an onsite/offshore AMS model. Key Responsibilities Provide L2/L3 functional support for SAP MM, QM, and WM modules. Manage incidents, service requests, problem tickets, and change/enhancement requests within agreed SLAs. Perform root-cause analysis for recurring production issues and provide permanent solutions. Work closely with business users, technical teams, and other SAP functional teams. SAP MM – Materials Management Strong hands-on experience in Procure-to-Pay (P2P) processes. Support and configure: Purchase Requisitions and Purchase Orders RFQ and Quotation processes Contracts and Scheduling Agreements Goods Receipt / Goods Issue Inventory Management Stock Transport Orders (STO) Subcontracting and Consignment Invoice Verification Material and Vendor/Business Partner Master Release Strategy / Workflow Account Determination Strong integration knowledge with FI/CO, SD, PP, QM and WM. SAP QM – Quality Management Strong understanding of end-to-end Quality Management processes. Hands-on experience with: Incoming / Procurement Inspection In-process Inspection Final Inspection Inspection Types and Inspection Lots Inspection Plans Master Inspection Characteristics Results Recording Usage Decision Quality Notifications Quality Certificates Good understanding of QM integration with MM, PP, SD and WM. SAP WM – Warehouse Management Strong knowledge of warehouse and inventory processes. Hands-on experience with: Warehouse Structure Storage Types and Storage Bins Putaway and Picking Transfer Requirements Transfer Orders Goods Receipt / Goods Issue Posting Changes Stock Transfers Physical Inventory Inventory Differences and Reconciliation Strong understanding of WM integration with MM, SD, PP and QM. AMS / Production Support Handle P1/P2/P3 incidents and ensure timely resolution as per SLA. Troubleshoot business-critical procurement, inventory, quality, and warehouse issues. Perform incident, problem, and change management. Prepare functional specifications and coordinate with ABAP developers for enhancements. Support unit testing, SIT, UAT, regression testing, and production deployment. Support interfaces, IDocs, batch jobs, and third-party integrations. Participate in month-end activities and critical production support. Maintain SOPs, functional documentation, RCA documents, and knowledge articles. Required Skills 6+ years of SAP functional experience. Strong hands-on expertise in SAP MM, with good experience in QM and WM. Strong knowledge of P2P, Inventory Management, Quality Management, and Warehouse Management. Experience with SAP ECC and/or S/4HANA. Strong cross-module integration knowledge. Experience in an AMS / production support environment. Strong troubleshooting, analytical, and customer-facing skills. Preferred Skills S/4HANA implementation or support experience. Knowledge of S/4HANA Sourcing & Procurement. Exposure to SAP EWM is an added advantage. Experience supporting global manufacturing environments. Experience working in an onsite/offshore AMS model. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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