Analyst (Non Voice)

Job description

The role of Credit Controller covers all aspects of collections activity including cash collection, account management, customer relations and controls . This will be done through implementation of all Account administration, payment demand and Collection activities for sales through multiple revenue streams ( NSO, ORS, XF, Direct ) There will be strong need for relationship building with customers, in country teams and in house billing and customer care teams Key Responsibilities Collection of all accounts using various collections methods – however the main source will be direct customer communication via outbound/inbound calls. Implementation of permanent account administration, reconciliation and account analysis. Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures. To ensure debt and cash targets are met on a quarterly/monthly basis To ensure all ledgers are kept clean and reconciled To ensure full compliance with all associated internal and Sarbox controls Skill Requirements Relevant and demonstrable experience of a collections role. (Required) Sap Experience PC literacy, particularly in MS Office (Windows NT). Demonstrate a customer focused orientation Demonstrate a target focused orientation Other Requirements Skills & Knowledge: Excellent analytical and reconciliation skills Ability to work own initiative Financial & commercial awareness / good numerical skills. Problem solving aptitude & ability Attributes: Ability to work closely with customers & negotiation effective outcomes to their problems. Committed approach to team work. Resilient under pressure and able to quickly adapt to unforeseen work demands. Self-motivated and willing to learn new skills Adaptable to a changing environment Able to control interactions with customers using persuasion and influencing skills. Excellent communication skills. Ability to liaise with Senior managment Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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