Senior Technical Lead

Job description

Senior SAP / E2Open Operations & Support Engineer Role Overview We are seeking a Senior Hands-On SAP / E2Open Operations Engineer to dive deep into our daily production triage, incident resolution, and technical system maintenance. This is an execution-focused, senior technical role where you will directly configure, monitor, and troubleshoot the integration pipelines between SAP and E2Open environments, ensuring zero disruption to our live workflows. Key Responsibilities Direct Triage & Incident Resolution: Personally lead the investigation, debugging, and resolution of L2 issues in SAP (PP, MM, SD, or QM) and E2Open. Directly inspect IDocs, error logs, queues, and payload structures to fix broken interfaces. System Configuration & Maintenance: Configure, test, and deploy workflow adjustments, master data updates, mapping changes, and interface enhancements within SAP and E2Open platforms. Integration Monitoring & Health Checks: Actively monitor daily data feeds, EDI/API transmissions, and batch jobs between internal ERP systems and external silicon foundries/suppliers; proactively remediate pipeline failures. Root-Cause Analysis (RCA): Perform hands-on technical deep dives into recurring operational failures, writing scripts or SQL queries to analyze data discrepancies and implementing permanent code or configuration fixes. Runbook & Script Automation: Develop and continuously improve technical runbooks, automated alert scripts, and diagnostic tools to streamline future triage processes. Required Qualifications & Technical Skills Experience: 8+ years of hands-on technical configuration and support experience in SAP supply chain modules (PP, MM, SD) and supply chain integration platforms, specifically E2Open . Industry Background: Strong background in semiconductor or silicon manufacturing operations (understanding wafer fab data structures, fab-to-supplier messaging, and manufacturing execution touchpoints). Technical Stack: Deep working knowledge of SAP IDocs, PI/PO or CPI, APIs, Web Services, and database querying/scripting (SQL). Ability to read and troubleshoot message mappings and translation scripts. Execution Style: A "roll-up-your-sleeves" mindset with a proven track record of directly solving complex technical and data synchronization problems in high-pressure manufacturing environments. Location: United States preferred (to align closely with regional operations and IT support windows). Key Responsibilities Senior SAP / E2Open Operations & Support Engineer Role Overview We are seeking a Senior Hands-On SAP / E2Open Operations Engineer to dive deep into our daily production triage, incident resolution, and technical system maintenance. This is an execution-focused, senior technical role where you will directly configure, monitor, and troubleshoot the integration pipelines between SAP and E2Open environments, ensuring zero disruption to our live workflows. Key Responsibilities Direct Triage & Incident Resolution: Personally lead the investigation, debugging, and resolution of L2 issues in SAP (PP, MM, SD, or QM) and E2Open. Directly inspect IDocs, error logs, queues, and payload structures to fix broken interfaces. System Configuration & Maintenance: Configure, test, and deploy workflow adjustments, master data updates, mapping changes, and interface enhancements within SAP and E2Open platforms. Integration Monitoring & Health Checks: Actively monitor daily data feeds, EDI/API transmissions, and batch jobs between internal ERP systems and external silicon foundries/suppliers; proactively remediate pipeline failures. Root-Cause Analysis (RCA): Perform hands-on technical deep dives into recurring operational failures, writing scripts or SQL queries to analyze data discrepancies and implementing permanent code or configuration fixes. Runbook & Script Automation: Develop and continuously improve technical runbooks, automated alert scripts, and diagnostic tools to streamline future triage processes. Required Qualifications & Technical Skills Experience: 8+ years of hands-on technical configuration and support experience in SAP supply chain modules (PP, MM, SD) and supply chain integration platforms, specifically E2Open . Industry Background: Strong background in semiconductor or silicon manufacturing operations (understanding wafer fab data structures, fab-to-supplier messaging, and manufacturing execution touchpoints). Technical Stack: Deep working knowledge of SAP IDocs, PI/PO or CPI, APIs, Web Services, and database querying/scripting (SQL). Ability to read and troubleshoot message mappings and translation scripts. Execution Style: A "roll-up-your-sleeves" mindset with a proven track record of directly solving complex technical and data synchronization problems in high-pressure manufacturing environments. Location: United States preferred (to align closely with regional operations and IT support windows). Skill Requirements Other Requirements Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. Yo