Service Delivery Director (SDD)

Job description

The Service Delivery Manager is a pivotal role responsible for the profitability and overall success of engagements within the organization. This position focuses on managing service delivery excellence, driving process improvements, and ensuring customer satisfaction while implementing strategic initiatives aimed at optimizing profit margins. The role requires strong leadership skills to engage and develop teams, ensuring alignment with the organization's objectives and fostering a culture of continuous improvement. Key Responsibilities 1. Lead Process Improvement Initiatives By Implementing Automation And Lean It Methodologies, Driving Compliance And Reducing Human Error In Service Delivery. 2. Strategize And Oversee Program And Delivery Management To Ensure All Deliverables Align With Profitability Targets And Contractual Obligations. 3. Mentor And Develop Team Members, Fostering Engagement And Retention Through Tailored Professional Development Plans And Growth Opportunities. 4. Enhance Customer Engagement And Satisfaction By Proactively Addressing Concerns, Managing Escalations, And Ensuring Adherence To Service Level Agreements. 5. Drive The Upskilling Of Resources Through The Establishment Of Internal Academies And Training Programs To Cultivate Talent And Support Career Progression. Skill Requirements 1. Strong Understanding Of Service Delivery Management Principles And Practices. 2. Proficiency In Process Improvement Methodologies Such As Lean It And Automation Tools. 3. Excellent Leadership And Team Management Skills, With A Focus On Employee Engagement And Retention. 4. Solid Financial Acumen To Manage P&L And Drive Profitability. 5. Exceptional Communication And Relationship Management Abilities. Other Requirements 1. Optional But Valuable Certifications: Itil, Six Sigma Green Belt, Pmp, Or Relevant Service Delivery Management Certifications Maximum Salary (US): 173000 Minimum Salary (US): 107000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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