Program/Project Management Lead

Job description

Project Role : Program/Project Management Lead Project Role Description : Manage overall delivery of a program or project to achieve business outcomes. Define project scope and monitor execution of deliverables. Communicate across multiple stakeholders to manage expectations, issues and outcomes. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Program or Project Management Lead, a typical day involves overseeing the comprehensive delivery of programs or projects to ensure alignment with business objectives. This role requires defining the scope of projects clearly and continuously monitoring the progress of deliverables to maintain quality and timeliness. The position demands active communication with various stakeholders to manage expectations, address challenges, and ensure successful outcomes. The lead coordinates efforts across different teams and departments, ensuring that all aspects of the program or project are progressing smoothly and any issues are promptly resolved to keep the initiative on track. HPE Aruba Switching, and Aruba Wireless, Aruba Central, and ClearPass Policy Manager (CPPM) / NAC Management. Roles & Responsibilities: Provide operational support for LAN, WAN, and WLAN in a 24x7x365 Operations Center. Monitor and troubleshoot LAN, WAN, and WLAN issues across a global enterprise network spanning multiple geographies. Handle Major Incident Management (MIM) activities. Troubleshoot and resolve issues related to wired and wireless LAN infrastructure. Coordinate with hardware vendors and ISPs to resolve operational issues. Support core network services such as DNS, DHCP, and AAA (RADIUS). Perform network device IOS/Firmware upgrades and maintenance activities. Strong hands-on experience with enterprise-level network configuration and troubleshooting. Comprehensive understanding of Layer 2 and Layer 3 networking protocols. Strong knowledge of switching technologies and troubleshooting methodologies. Good understanding of routing concepts including Static, Default, and Dynamic Routing Protocols. Solid understanding of TCP/IP and the OSI Model. Good knowledge of DNS, DHCP, and RADIUS authentication. Hands-on experience with Layer 2 technologies including MAC, ARP, LACP, STP, VRRP, HSRP, and VLANs. Strong knowledge of Aruba Wireless technologies (Aruba Certification preferred). Hands-on experience with HPE Aruba Switching and Routing solutions. Good understanding of Incident, Problem, and Change Management processes (ITIL). - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Lead the planning and execution phases to ensure project milestones are met within scope and budget. - Facilitate effective communication channels among stakeholders to promote transparency and alignment. - Mentor and support junior team members to foster professional growth and enhance team capabilities. Professional & Technical Skills: Work as part of a highly skilled Support Services team to deliver exceptional Level 3 (L3) Network Support to customers. Advance issue troubleshooting skills - Must To Have Skills: Proficiency in Network Infrastructures. - Strong knowledge of network design, implementation, and troubleshooting techniques. - Experience in managing complex network environments and infrastructure projects. - Ability to analyze network performance and optimize for efficiency and reliability. - Familiarity with network security principles and best practices. - Skilled in coordinating cross-functional teams to deliver integrated network solutions. Additional Information: Strong focus on service delivery, operational excellence, and quality of work. - The candidate should have minimum 5 years of experience in Network Infrastructures. - This position is based at our Gurugram office. - A 15 years full time education is required. BE/B.Tech/MCA or equivalent qualification. CCNA/CCNP Certification (Preferred). Aruba Certification (Preferred). 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.