CRM Operations & Braze Specialist

Job description

Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your mission Keep Bitpanda's Braze running right. You will own the configuration of our Braze workspaces, the user attributes and segments our campaigns depend on, our templates and content blocks, and the quality checks before every send across our European markets. You make sure the CRM team can build and ship campaigns without worrying about the tool underneath. What you'll do • Configure and maintain our Braze workspaces: attributes, segments, templates, content blocks and Liquid logic. • Set up multi-market sends with Localisation so every language version is right. • Run QA before every send and own deliverability hygiene. • Fix broken attributes, templates and sends first-line; escalate pipeline issues to our MarTech Engineer. • Document the setup so the team is never dependent on one person. Who you are • You have two to four years administering Braze (or similar CRM platform) for a multi-market programme. • You own configuration, attributes, templates and QA hands-on; you are not looking for a strategy role. • You are comfortable with Liquid, HTML and CSS for email templates, basic SQL for segment checks and reading integration documentation. • You document what you build and you check before you send. What’s in it for you • Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. • Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including participation in our stock option plan. • Support for your mental wellbeing – Access confidential coaching, counselling, and mental health resources whenever you need them through OpenUP. • Time to recharge – On top of your standard annual leave, prioritise your wellbeing in 2027 with 3 additional days o