Senior Engineer, Software Support

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. The Role At ASM, our Software Engineering teams work on delivering software that has immediate, tangible results visible in the operation of semiconductor processing equipment hardware. The hardware includes robotics, gas valves, temperature controllers and other hardware. Based in Phoenix, the Senior Software Support Engineer will make an impact by investigating, recreating, and troubleshooting software issues to resolution as reported by our customers. Be part of ASM's investment in expanding software engineering capabilities in Phoenix and help establish the Phoenix Hub for semiconductor software development. What You'll Be Working On • Gather information to investigate the issue, reproduce it, determine the root cause, and recommend corrective actions. • Troubleshoot and resolve software issues, including embedded software for control systems. Able to triage mechanical, electrical, and software bugs. • Responsible for managing escalation calls with field support engineers • Create bug reports for the developer to use when fixing the bug. • Work with QA to add replicated bugs to the regression. • Travel to customer sites to support installations, training, and troubleshooting of ASM products. • Talking to the account team and GPS group (not directly with the customer) when investigating reported issues. • The team will handle all issues until they are ready to send them to the developer. What We're Looking For • BS+ 8 years or MS+ 4 years in Computer Science, Computer Engineering, or a related field. • Ability to read code and diagnose issues. • Software development or test (QA) experience. • Ability to travel 10-25% domestically and internationally. • Preferred expertise in C/C++, C#, Python, Gitlab/Github. • Experience with semiconductor equipment preferred • Experience working with two or more of the following is preferred: software for machine control, Semiconductor, Factory Automation, Multi-threaded applications, real-time software, device drivers, or other interrupt-driven software What Sets You Apart • Experience with ASM platforms • Ability to handle customer situations, develop action plans, and drive resolution with ASM and customers • Strong team collaboration skills with the ability to work independently and lead meetings • Hands-on experience with debugging tools, diagnostics, log analysis, performance profiling, and production support methodologies. • Structured, logic-based troubleshooting skills with the ability to coach others • Experience collaborating with Product Development, Systems Engineering, Applications, Field Service, and Customer Support teams to address complex customer escalations. • Ability to operate eAectively in a fast-paced, multifunctional environment independently • Strong multitasking and organizational capabilities • Proficiency with Microsoft Word, Excel, SharePoint, and familiarity with SAP • Excellent communication skills—clear, concise, and eAective with peers, management, and customers • Strong leadership qualities with the ability to mentor and develop others • Acts as a role model while fostering strong internal and customer relationships • Familiarity with AI-assisted development tools, large language models (LLMs), and modern software engineering practices leveraging generative AI.&l