Track Lead IT Operations Management, RESTful API, Angular

Job description

Job Responsibilities : Work4Flow - Sr BPC - ServiceNow -US- Process Consulting & Advisory Conduct IT Operations maturity assessments. Lead customer workshops and requirement gathering sessions. Define future-state ITOM operating model and governance framework. Recommend ITOM adoption roadmap aligned with business objectives. Define KPIs, operational processes, and success metrics. ITOM Functional Design Gather and document requirements for: Discovery Service Mapping CMDB Event Management Health Log Analytics Cloud Discovery Certificate Management Operational Intelligence Create functional specifications and user stories. Support backlog prioritization and sprint planning. CMDB & CSDM Assess CMDB maturity and data quality. Define CI classes, relationships, and governance processes. Support CSDM adoption and alignment. Establish data ownership and lifecycle management processes. Stakeholder Management Work with infrastructure, cloud, application, security, and operations teams. Present recommendations to customer leadership. Manage workshops, process reviews, and design discussions. Support organizational change management and adoption activities. Project Delivery Collaborate with Solution Architects and Technical Consultants. Review solution designs and validate business requirements. Support UAT planning and execution. Ensure delivered solution aligns with business objectives and best practices. Required Skills ITIL Foundation knowledge Strong understanding of IT Operations processes CMDB and CSDM knowledge Discovery and Service Mapping concepts Event Management concepts Infrastructure Operations understanding Cloud platforms (AWS, Azure, GCP) awareness Strong documentation and presentation skills Customer workshop facilitation skills Job Description : Work4Flow - Sr BPC - ServiceNow -US - ServiceNow -US Key Responsibilities Skill Requirement : Work4Flow - Sr BPC - ServiceNow -US-Process Consulting & Advisory Conduct IT Operations maturity assessments. Lead customer workshops and requirement gathering sessions. Define future-state ITOM operating model and governance framework. Recommend ITOM adoption roadmap aligned with business objectives. Define KPIs, operational processes, and success metrics. ITOM Functional Design Gather and document requirements for: Discovery Service Mapping CMDB Event Management Health Log Analytics Cloud Discovery Certificate Management Operational Intelligence Create functional specifications and user stories. Support backlog prioritization and sprint planning. CMDB & CSDM Assess CMDB maturity and data quality. Define CI classes, relationships, and governance processes. Support CSDM adoption and alignment. Establish data ownership and lifecycle management processes. Stakeholder Management Work with infrastructure, cloud, application, security, and operations teams. Present recommendations to customer leadership. Manage workshops, process reviews, and design discussions. Support organizational change management and adoption activities. Project Delivery Collaborate with Solution Architects and Technical Consultants. Review solution designs and validate business requirements. Support UAT planning and execution. Ensure delivered solution aligns with business objectives and best practices. Required Skills ITIL Foundation knowledge Strong understanding of IT Operations processes CMDB and CSDM knowledge Discovery and Service Mapping concepts Event Management concepts Infrastructure Operations understanding Cloud platforms (AWS, Azure, GCP) awareness Strong documentation and presentation skills Customer workshop facilitation skills Skill Requirements Skill Requirement : Work4Flow - Sr BPC - ServiceNow -US-Process Consulting & Advisory Conduct IT Operations maturity assessments. Lead customer workshops and requirement gathering sessions. Define future-state ITOM operating model and governance framework. Recommend ITOM adoption roadmap aligned with business objectives. Define KPIs, operational processes, and success metrics. ITOM Functional Design Gather and document requirements for: Discovery Service Mapping CMDB Event Management Health Log Analytics Cloud Discovery Certificate Management Operational Intelligence Create functional specifications and user stories. Support backlog prioritization and sprint planning. CMDB & CSDM Assess CMDB maturity and data quality. Define CI classes, relationships, and governance processes. Support CSDM adoption and alignment. Establish data ownership and lifecycle management processes. Stakeholder Management Work with infrastructure, cloud, application, security, and operations teams. Present recommendations to customer leadership. Manage workshops, process reviews, and design discussions. Support organizational change management and adoption activities. Project Delivery Collaborate with Solution Architects and Technical Consultants. Review solution designs and validate business requirements. Support UAT planning and execution. Ensure delivered solution aligns with business objectives and best practices. Required Skills ITIL Foundation knowledge Strong understanding of IT Operations processes CMDB and CSDM knowledge Discovery and Service Mapping concepts Event Management concepts Infrastructure Operations understanding Cloud platforms (AWS, Azure, GCP) awareness Strong documentation and presentation skills Customer workshop facilitation skills Other Requirements Other Requirement : Work4Flow - Sr BPC - ServiceNow -US - ServiceNow -US Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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