Service Delivery Specialist

Job description

Job Description SummaryAt GE HealthCare, we are building a healthier world by advancing precision care. As a Service Delivery Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences. Job DescriptionKey Responsibilities As part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will: Customer & Field Engineer CoordinationServe as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers. Manage service requests, schedule maintenance and repairs, and coordinate parts logistics. Handle escalations and ensure timely, customer-focused resolutions. Operational Support & LogisticsSupport internal teams with tools, parts, and transport logistics. Resolve courier and supply chain issues to maintain service continuity. Collaborate with global logistics and planning teams to optimize service delivery. Contract & Billing ExecutionAdminister service contracts and manage non-contract service activities. Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding. Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare’s compliance standards. Cross-Functional CollaborationPartner with Legal, Tax, and Compliance teams to ensure regulatory alignment. Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts. Support transformation projects that enhance operational efficiency and customer satisfaction. Qualifications & Requirements Experience in a high-volume, customer-centric environment. Background in service coordination, logistics, billing, or contract administration. Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP). Strong communication, organizational, and analytical skills. Preferred Attributes Proactive problem-solver with a continuous improvement mindset. Strong stakeholder engagement and relationship-building capabilities. Ability to adapt in a dynamic, regulated environment. Experience in healthcare, med tech, or other regulated industries is advantageous. Why GE HealthCare? Be part of a global leader in precision care and medical innovation. Work in a collaborative, inclusive, and mission-driven environment. Access to professional development, global project exposure, and cutting-edge technologies. #LI-HYBRID #LI-AO1 Additional InformationRelocation Assistance Provided: No