Partner Estate & Relationship Manager

Job description

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as  personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and  combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍UK Remote (with essential travel to our global offshore sites) | 💰£51,200 - £64,700 + Incentive Awards +  Benefits ✨ Our Global Ops Team ⭐️ Monzo’s mission is to make money work for everyone. Our operational partners are an important part of how we scale brilliant customer service, support sustainable growth and build resilient and cost effective operations globally. Global Operations is responsible for the health, governance and strategic value of Monzo’s partner estate. We bring together the relationship, contract, commercial position, engagement and risk context so that each partner is managed through one joined up and proportionate view. As a Partner Estate & Relationship Manager, you’ll be the main ongoing relationship owner for the partners and suppliers assigned to you. You’ll work within the strategy, goals and standards set by the Senior Partner Estate & Relationship Manager, using strong judgement and a high level of independence to drive issues, opportunities and commitments through to resolution. You’ll apply Monzo’s Partner Management Framework, lead effective partner governance and make sure our relationships, contracts and commercial arrangements support the outcomes Monzo, Operations and our customers need. You’ll build strong working relationships with partner client management teams and Operations leaders globally. Operations will own detailed day to day service performance. You’ll stay closely connected to understand what is working, where partners are struggling and where the relationship, contract, commercial arrangements or partner environment need to change. This is an individual contributor role with no direct reports. You’ll lead through your expertise, judgement and influence, bringing together colleagues across Monzo and our partners to deliver shared outcomes. 🔑 You’ll play a key role by... Own your Partner relationships • Relationship & stakeholder ownership : Own the ongoing relationship for assigned operational and technical partners, building trusted and constructive relationships across internal and external teams to enable effective partner management. • Framework & health oversight : Apply Monzo’s Partner Management Framework to maintain a risk-proportionate view of overall partner health, contract performance, commercial value, and risk. • Proactive issue resolution : Identify risks, capability gaps, and opportunities early, driving prompt resolution or escalating material concerns with evidence-based recommendations. Lead Partner governance • Monthly review leadership : Plan and lead monthly partner reviews, synthesising o