Analyst, Channel Operations (Temporary 11-Months) Heredia, Provincia de Heredia

Job description

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your role at Baxter The Channel Operations Contractor / Analyst is responsible for supporting daily operational activities for the Medical Products Division and the US Hospital Products Division. This position performs analysis, researches and resolves complex requests received through different sources, including emails, shared mailboxes and SharePoint. The role will work collaboratively with Sales, Contracts Management, Customer Service, Customer Master, Supply Chain, IT and other Channel Operations stakeholders. In addition to day-to-day operational support, this role will support the migration to Model N, including system readiness, testing support, data validation, issue tracking, process transition, documentation, and post-go-live stabilization. The contractor will help ensure business continuity during the migration and stabilization period while maintaining service levels and operational accuracy. What you will do Process monthly and daily activities according to the operational calendar to ensure compliance with established SLAs. Support Model N migration and stabilization activities, including UAT support, data validation, defect/issue tracking, process documentation, hypercare support and post-go-live operational stabilization. Partner with IT, Sales, Contracts Management and Channel Operations stakeholders to identify process gaps, validate system outputs and escalate risks or issues related to the Model N transition. Utilize Model N, Excel, JDEdwards, Cognos, Outlook and SharePoint to resolve requests and operational issues. Resolve errors related to traces, chargebacks, cross-reference errors, PCN errors and other operational exceptions. Support and prepare weekly and/or monthly uploads. Create, update and maintain SOPs, job aids and process documentation, including updates required due to the Model N migration. Provide outstanding customer service to all internal and external customers. Wha you will bring Bachelor's degree in business administration or a similar field Experience supporting system migrations, UAT, hypercare, post-go-live stabilization or process transition activities is highly preferred. 2 years of experience in finance, commercial operations or contract operations competencies and qualifications. Intermediate to advanced Excel proficiency. Experience with AS400 and ERP systems such as JDE Oracle is a plus. Required hands-on experience using Model N, including the ability to navigate the system, validate data and support operational issue resolution. Customer focus, collaboration and teamwork. Strong attention to detail. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . Apply Now Address Explore this location F33 American Free Zone 3006 San Francisco Costa Rica Explore This Location Share LinkedIn Facebook X Email Related Content Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. Learn More March 28, 2024 People of Baxter Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. These are our stories. Learn More March 28, 2024 Read Time: 5 min. Our Stories - Hub Employee Stories Article Meet Yukinari Kono, GM of Kidney Care Japan Yukinari Kono, GM of Kidney Care Japan, leverages sales, marketing, and finance expertise to drive success and inspire team confidence. Learn More June 14, 2024 Baxter Manufacturing in Skaneateles Falls, NY The Skaneateles Falls Site is a leading manufacturer of medical devices and solutions, with a focus on Laryngoscopes, Ophthalmoscopes, Otoscopes, Stethoscopes, Vital Signs Monitors, Diagnostic Wall System, Blood Pressure Cuffs, and more. Learn More July 14, 2024 Read Time: 5 min. Our Stories - Hub Location Highlights Article Research & Development | Careers at Baxter At Baxter R&D, where your work directly impacts patient outcomes worldwide. We offer opportunities for software engineers, project managers, researchers, engineers, and technicians to collaborate on innovative solutions that Save and Sustain Lives. Work in a culture that values knowledge-sharing, mentoring, and cross-functional teamwork. Learn More May 01, 2024 Baxter Site in Guyancourt, France The Guyancourt site is Baxter's Commercial HQ in France, serving Sales & Marketing, Customer Support, Clinical Education, and Supply Chain functions. Dedicated to improving patient care through high-quality products and services. Learn More July 12, 2024 Read Time: 5 min. Our Stories - Hub Location Highlights Article Sales Careers at Baxter Baxter's sales team strengthens relationships with the medical professionals who use our solutions every day, and watch our video of A Day in the Life of a Therapy Specialist. Learn More April 29, 2024 Our Stories - Hub Employee Stories Mission Stories Article Career Areas No matter your skills and experience, odds are that Baxter might be a place for you to grow your career. Begin your exploration by visiting this page to learn more about our career areas and how your work can be part of our mission to save and sustain lives. Learn More March 05, 2024 5 Minute Read Related Content - SR_JD Our Stories - Hub Related Content - Culture Employee Stories Career Advice Article Life At Baxter Blog Explore our blog and read the stories of our talented employees, the impact of our work, and our unique, vibrant culture. Here, you can learn about the work that empowers our colleagues to make a difference and drives our mission to save and sustain lives. Learn More December 04, 2024 Related Content - SR_JD Related Content - Culture Our Locations | Careers at Baxter At Baxter, we are driven not by what is easy, but what is possible. Learn more about our different locations and view available jobs within them here. Learn More November 13, 2024 Engineering Careers at Baxter Make a lasting impact on lives worldwide by joining Baxter's Engineering team, where your technical skills and passion for helping others come together. Learn More May 01, 2024 Our Stories - Hub Employee Stories Career Advice Culture Mission Stories Executive Leadership at Baxter | Driven by Our Purpose Learn more