Senior Manager, GAIN Education

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. The Senior Manager, GAIN Education leads the strategy, execution, and continuous improvement of U.S. Aesthetics peer-to-peer education programs. This role owns the planning, delivery, measurement, and evolution of Focus and Inject programs, as well as any in-person Inside Sales educational programs. The role is accountable for faculty engagement and utilization, program content and materials, participant and field communications, Veeva submissions, program analytics, assigned congress education programs, and aligned budgets. The Senior Manager, GAIN Education serves as a strategic thought partner to Brand Marketing and collaborates closely with GAIN leadership, Sales, Medical, Legal, Ethics & Compliance, Commercial Operations, external agencies, faculty, and Global teams to deliver premium, compliant, and customer-centered education experiences. Key Responsibilities Focus, Inject and Live Inside Sales Program Ownership Own the strategic planning, annual roadmap, operational delivery, and continuous improvement of GAIN Focus and Inject programs. Own live Inside Sales education programs, including program design, content coordination, faculty readiness, execution, and performance measurement. Establish clear program processes, milestones, roles, communications, and operating rhythms to enable consistent and scalable execution. Monitor program outcomes, participant feedback, and field insights to identify opportunities to improve program quality, engagement, and return participation. Ensure programs are practical, customer-centered, and aligned with GAIN education strategy and business priorities. Faculty Management, Investment and Utilization Lead faculty selection, onboarding, readiness, communications, utilization planning, and ongoing performance management for assigned GAIN education and congress programs. Manage faculty investment, honoraria, speaker utilization, speaker caps, documentation, and related processes in accordance with applicable policies and approved program requirements. Partner with internal stakeholders, speaker-bureau agencies, and vendors to maintain a qualified, appropriately deployed faculty pool. Coordinate pre-program and post-program communications with faculty, including program expectations, logistics, materials, evaluations, and follow-up actions. Support faculty development and preparation to enable consistent, compliant, and high-quality program delivery. Program Content, Materials and Communications Lead the development, refinement, and maintenance of materials supporting peer-to-peer programs, including faculty materials, attendee communications, program resources, and post-program follow-up. Partner with Brand Marketing as a strategic thought partner on program objectives, content needs, customer insights, and education opportunities. Ensure program content and attendee communications are clear, current, fit for purpose, and aligned with approved brand and education objectives. Coordinate pre- and post-program communications for field teams and attendees to support awareness, readiness, attendance, and follow-up. Gather evaluations and voice-of-customer feedback to inform program and content improvements. Veeva Ownership and Program Governance Own Veeva submission processes for assigned program materials, attendee communications, faculty materials, and educational content. Coordinate with Brand Marketing, Medical, Legal, Ethics & Compliance, Privacy, and other stakeholders to ensure materials and programs complete appropriate review and approval processes. Maintain organized documentation, version control, and program records for assigned workstreams. Ensure all program materials and activities align with applicable governance requirements and approved content. Congress and Conference Programs Lead assigned congress and conference education programs, including content planning, faculty coordination, attendance strategy, program execution, and post-program assessment. Partner with Brand Marketing, Sales, vendors, and faculty to deliver assigned congress activities on time, within budget, and in line with applicable governance requirements. Support conference participation as needed for GAIN programming, faculty engagement, and operational oversight. Program Analytics, Reporting and Continuous Improvement Own program analytics and regular reporting for assigned education programs. Define and monitor key performance indicators, including invitations, registration, attendance, attendance quality, participation, evaluations, faculty utilization, customer feedback, and return on education. Partner with Commercial Operations and Analytics to develop actionable reporting, dashboards, insights, and recommendations. Use data and stakeholder feedback to optimize program investment, targeting, content, faculty deployment, communications, and program design. Drive standardized, scalable processes that strengthen operational excellence across GAIN education programs. Financial Management and Vendor Leadership Own budgets for Focus, Inject, live Inside Sales programs, assigned congress activities, faculty-related costs, materials, and other aligned activities. Manage annual planning, forecasting, spend tracking, reconciliation, purchase orders, statements of work, and vendor invoices for assigned workstreams. Lead operational relationships with speaker-bureau agencies, event partners, production agencies, and other external vendors. Ensure vendor performance meets quality, timeline, compliance, and cost expectations, escalating and resolving issues as needed. Cross Functional Relationships Internal partners: GAIN peer and leadership team Marketing and brand teams U.S. Sales organization (field teams and Sales leadership) Commercial Operations and Analytics Medical, Legal, Ethics & Compliance, and Privacy Digital/Omnichannel and IT partners, as applicable Global Education and Digital teams External partners: Faculty, trainers, and speaker-bureau partners Event production, travel, and logistics agencies Digital learning and technology vendors Congress and conference partners Skills & Qualifications Bachelor’s degree required (Business, Marketing, Healthcare, Life Sciences, or related field preferred). 7+ years of progressive experience in commercial operations, sales enablement, HCP education, training, event management, marketing operations, or digital education within a regulated or complex commercial environment. Experience in phar