Sr Administrator (Support & Operations)

Job description

Network Monitoring & Event Management Proactive monitoring of network infrastructure, connectivity, and service health using enterprise monitoring tools. Identification, correlation, and analysis of network alerts, events, and service degradation indicators. Continuous surveillance to ensure network availability, performance, and compliance with service levels. Incident Detection, Response & Troubleshooting Initial triage, diagnosis, and resolution of network-related incidents affecting LAN, WAN, Wi-Fi, Internet services. Troubleshooting network performance, connectivity, routing, switching, and communication issues. Restoration of services within agreed SLAs while minimizing business impact. Major Incident & Escalation Management Coordination and management of Priority 1 (P1) and Priority 2 (P2) incidents impacting critical business services. Execution of escalation procedures involving internal support teams, vendors, ISPs, and stakeholders. Facilitation of incident bridge calls, communication updates, and service restoration activities. Vendor, ISP & Telephony Service Management Coordination with telecom providers, ISPs, and third-party vendors for incident resolution and service restoration. Management of vendor escalations, fault reporting, and follow-up activities. Service Reporting & Continuous Improvement Preparation of incident trends, service availability reports, and operational dashboards. Analysis of recurring issues and recommendations for process and infrastructure improvements. Key Responsibilities Network Monitoring & Event Management Proactive monitoring of network infrastructure, connectivity, and service health using enterprise monitoring tools. Identification, correlation, and analysis of network alerts, events, and service degradation indicators. Continuous surveillance to ensure network availability, performance, and compliance with service levels. Incident Detection, Response & Troubleshooting Initial triage, diagnosis, and resolution of network-related incidents affecting LAN, WAN, Wi-Fi, Internet services. Troubleshooting network performance, connectivity, routing, switching, and communication issues. Restoration of services within agreed SLAs while minimizing business impact. Major Incident & Escalation Management Coordination and management of Priority 1 (P1) and Priority 2 (P2) incidents impacting critical business services. Execution of escalation procedures involving internal support teams, vendors, ISPs, and stakeholders. Facilitation of incident bridge calls, communication updates, and service restoration activities. Vendor, ISP & Telephony Service Management Coordination with telecom providers, ISPs, and third-party vendors for incident resolution and service restoration. Management of vendor escalations, fault reporting, and follow-up activities. Service Reporting & Continuous Improvement Preparation of incident trends, service availability reports, and operational dashboards. Analysis of recurring issues and recommendations for process and infrastructure improvements. Skill Requirements Network Monitoring & Event Management Proactive monitoring of network infrastructure, connectivity, and service health using enterprise monitoring tools. Identification, correlation, and analysis of network alerts, events, and service degradation indicators. Continuous surveillance to ensure network availability, performance, and compliance with service levels. Incident Detection, Response & Troubleshooting Initial triage, diagnosis, and resolution of network-related incidents affecting LAN, WAN, Wi-Fi, Internet services. Troubleshooting network performance, connectivity, routing, switching, and communication issues. Restoration of services within agreed SLAs while minimizing business impact. Major Incident & Escalation Management Coordination and management of Priority 1 (P1) and Priority 2 (P2) incidents impacting critical business services. Execution of escalation procedures involving internal support teams, vendors, ISPs, and stakeholders. Facilitation of incident bridge calls, communication updates, and service restoration activities. Vendor, ISP & Telephony Service Management Coordination with telecom providers, ISPs, and third-party vendors for incident resolution and service restoration. Management of vendor escalations, fault reporting, and follow-up activities. Service Reporting & Continuous Improvement Preparation of incident trends, service availability reports, and operational dashboards. Analysis of recurring issues and recommendations for process and infrastructure improvements. Other Requirements Network Monitoring & Event Management Proactive monitoring of network infrastructure, connectivity, and service health using enterprise monitoring tools. Identification, correlation, and analysis of network alerts, events, and service degradation indicators. Continuous surveillance to ensure network availability, performance, and compliance with service levels. Incident Detection, Response & Troubleshooting Initial triage, diagnosis, and resolution of network-related incidents affecting LAN, WAN, Wi-Fi, Internet services. Troubleshooting network performance, connectivity, routing, switching, and communication issues. Restoration of services within agreed SLAs while minimizing business impact. Major Incident & Escalation Management Coordination and management of Priority 1 (P1) and Priority 2 (P2) incidents impacting critical business services. Execution of escalation procedures involving internal support teams, vendors, ISPs, and stakeholders. Facilitation of incident bridge calls, communication updates, and service restoration activities. Vendor, ISP & Telephony Service Management Coordination with telecom providers, ISPs, and third-party vendors for incident resolution and service restoration. Management of vendor escalations, fault reporting, and follow-up activities. Service Reporting & Continuous Improvement Preparation of incident trends, service availability reports, and operational dashboards. Analysis of recurring issues and recommendations for process and infrastructure improvements. Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store