Customer Representative II

Job description

Work Schedule Second Shift (Afternoons) Environmental Conditions Office Job Description Join Thermo Fisher Scientific and contribute to meaningful work, such as assisting customers in cancer research, environmental protection, and food safety. As a Customer Service Representative, you will be part of a diverse team committed to providing outstanding service to our customers. What will you do? Respond to customer inquiries via phone, email, and chat, providing timely and accurate information. Handle and resolve customer complaints in a professional and efficient manner. Maintain detailed and accurate records of customer interactions and transactions. Identify and raise priority issues to the appropriate teams. Collaborate with other departments to ensure flawless service delivery. Assist in the development and implementation of new customer service procedures and policies. Participate in training and development programs to improve your skills and knowledge. How will you get there? A minimum of 1 year of customer service experience is preferred. Requires a Bachelor’s Degree. Proficiency in English, both written and verbal. Strong communication skills and a customer-focused approach. Ability to multi-task, prioritize, and manage time effectively. Demonstrated problem-solving skills and attention to detail. Experience with CRM software and Microsoft Office is an advantage. Ability to work independently and as part of a team in a fast-paced environment. What we offer? At Thermo Fisher, your work will have real-life impact, and you’ll find support in achieving your career goals. We value a company culture that respects our diverse and unified teams, celebrates our achievements, and prioritizes fun and giving back to our environment. Learning opportunities like in-house trainings and language courses to help you flourish in your career. Engage in our encouraging and caring social communities and networks. Competitive wage and benefits package including cafeteria, medical insurance, pension, and hybrid working model.