Bengaluru CONFIGURATION MANAGER L1(CONTRACT) IND 560035

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment ͏ KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ͏ ͏ ͏ Exp - 4+ years Rates including mark up - 150K/M Location - Bangalore Job Title Software Asset Management Analyst – L2 Proposed Grade B2 Primary Skill (Technical Skill) SAM Operations/ Software License Management/ Software License Optimization /SAM Tool Expertise Secondary Skill (at least one) ITAM Educational Qualifications Graduate / Diploma Experience Level (3 years – 5 years) Role & Responsibilities Legitimately Review and ensure accurate and detailed ELP (Effective License Position) reports are prepared and shared with the stakeholders. Building and maintaining the Software Asset baseline Knowledge of IT Infrastructure and its relationship with License tracking Oversee the Software Asset Management (SAM) Lifecycle Management Processes are managed as per SOW and SLA Responsible for the tickets / SR are managed and processed as per the approved EPD and closed within the TAT. All the CR are processed as per the approval process flow and necessary changes are made in the CMDB. Raise alerts on any Anomalies and shortfalls in licenses and ensure gap closure. Ensure there is no non-compliance in the process flow. MIS, GAP, ELP, Contractual Consumption Report generation as per the schedule Skills Must have Nice to Have Technical Skills (Core & Top-Up) Thorough knowledge on Software License Management Methods and GAP analysis skills for at least top 5 OEM/Vendors Technically should be able to comprehend the licensing terms, license metrics, license accounting, bundles, legacy upgrade products, EOL and EOS products for at least top 5 OEM/Vendors Operational Efficiency in the SAM tool: Software discovery Inventory management Normalization and reconciliation Reporting and dashboard Support the Preparation of SLA / KPI Reports for SAM Developing and maintaining a complete and detailed SW assets inventory ITIL V4 Foundation CSAM Good knowledge of Mainframe Licensing Good Knowledge of Open-Source Software Tools and licensing Process & Tools Basic Knowledge of the IT Asset Management Lifecycle process and Software Asset Management processes (ISO 19770) Good understanding of the ITAM/SAM Tools like MS SCCM, Flexera FNMS, Flexera One SNOW License manager, SNOW Atlas IBM ILMT, ServiceNow SAM pro and Manage Engine Asset Explorer • Legitimately Review and ensure accurate and detailed ELP (Effective License Position) reports are prepared and shared with the stakeholders. • Oversee the Software Asset Management (SAM) Lifecycle Management Processes are managed as per SOW and SLA • Responsible for the tickets / SR are managed and processed as per the approved EPD and closed within the TAT. • Tracking all the software Assets throughout the lifecycle • Ensure adherence to internal IT Governance frameworks, policies and Compliance standards related to software assets • Stay informed about the evolving software licensing models, industry best practices and regulatory requirement impacting SAM • Identify and implement opportunities for process automation and operational improvements within the SAM program • Drive continuous improvement initiatives to maximize the value and efficiency of the organization's software investments • Cloud cost management and Finops Contract management, Cloud Finance management, Cloud Spend Optimization, Saas cost management, SaaS spend Optimization and Cloud usage report analysis based the SAM Scope • All the CR are processed as per the approval process flow and necessary changes are made in SAM ELP based on the changes in CI status • License Optimization Plan, Renewal and True-up Recommendations, Reduced Compliance Risk, • Raise alerts on any Anomalies and shortfalls in licenses and ensure gap closure. • Ensure there is no non-compliance in the process flow. • Updated SAM tool, Knowledge Article and EPD document on periodic basis Certifications on Flexera FNMS, Flexera One SNOW License manager, SNOW Atlas IBM ILMT, ServiceNow SAM pro and Manage Engine Asset Explorer Behavioral Skill Flawless Communication skills in Business English – spoken and written. Ability to guide team members. Collaborative working, drive for improving team performance. Flexibility to work in 24 x 7 environment shift operations. Ability to work under pressure and against timelines, SLAs. Handle high workloads and volumes. Attention to details. Proactive approach, anticipate issues and act on them before they become showstoppers. Understanding of cultural aspects of people from different geographies Sense of urgency in closing tasks Experience on working for global customers. Good Presentation Skills Mandatory Skills: Software Asset Management . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. 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