Melbourne Technology Services Delivery Head AUS 3000

Job description

City: Melbourne State/Province: Victoria Posting Start Date: 11/10/26 About the Role We are seeking an accomplished senior technology services leader to serve as the Australia and New Zealand Technology Services Delivery Head. Technology Services is Wipro’s largest Global Business Line, encompassing technology execution, modernisation and managed services for our clients. It brings together the capabilities required to design, build, modernise, secure and operate clients’ technology estates, with AI, automation and engineering increasingly embedded in delivery. This strategic leadership role has end-to-end accountability for delivery performance, customer outcomes and experience, delivery-led growth, P&L, profitable growth, transformation, innovation and the talent agenda across the Australia and New Zealand Technology Services portfolio. The leader will unify capabilities across all Technology Services service lines to create a seamless One Technology Services experience for customers. The role holds decision rights for delivery performance, portfolio economics, delivery-led growth, talent deployment, risk intervention and cross-service-line orchestration, working with Strategic Market Unit Leadership, Sales, Account Leadership, Service Lines (GTM and Solutions), Practices, Operations, Finance, Talent Supply Chain and ecosystem partners through clearly defined shared accountabilities. The mandate is to champion customer centricity, strengthen executive relationships, drive delivery-led growth and accelerate the adoption of AI, automation and innovation across the services we deliver. What You Will Do Lead Integrated Technology Services Delivery Provide unified leadership across all Technology Services service lines, creating a seamless experience for customers. Orchestrate capabilities across applications, cloud and infrastructure, cybersecurity, data and AI, enterprise platforms, digital engineering, and other Technology Services offerings. Break down organisational organizational silos and mobilise mobilize the best capabilities, talent, platforms, and expertise from across Wipro the organization. Establish clear accountability across account, programme program, service-line, and practice leadership. Foster an enterprise-first mindset that optimises customer and portfolio outcomes. Champion Customer Centricity Lead the Customer Centricity Charter across Australia and New Zealand , placing customer outcomes at the centre of delivery and business decisions. Build trusted relationships with customer CXOs and senior stakeholders , serving as executive delivery sponsor for strategic accounts. Translate customer priorities, feedback, and business challenges into measurable actions and outcomes. Strengthen customer advocacy, referenceability, retention, renewals and long-term strategic relationships. Proactively identify emerging customer concerns and mobilize interventions before they become material escalations. Establish and lead effective customer governance forums with clear accountability, decision rights, action tracking and timely executive escalation. Own P&L and Drive Profitable Growth Own the Technology Services delivery P&L, including revenue, margin, cost, productivity and financial predictability. Deliver committed growth and profitability outcomes through disciplined portfolio management. Improve margins through productivity, automation, AI adoption, utilisation , location and workforce- pyramid optimisation , subcontractor management and commercial discipline. Protect sold-to-delivered economics and proactively address margin leakage, overruns, scope creep, penalties, and unbilled exposure. Partner with Sales and Account Leadership to drive renewals, portfolio expansion, cross-service-line opportunities, proactive proposals and transformation-led growth. Build a strong culture of delivery-led growth by converting customer proximity and delivery insight into qualified business opportunities. Own delivery assurance for strategic pursuits, renewals and material contract changes by validating solution feasibility, delivery models, transition readiness, resource assumptions, pricing inputs, service levels, contractual obligations, risk exposure and acceptance criteria before commitments are made. Establish and govern a delivery-led growth rhythm across accounts, covering opportunity identification and qualification, account-plan integration, solution shaping, executive sponsorship, pipeline reviews, conversion tracking and revenue realisation in partnership with Sales and Account Leadership. Drive Delivery Excellence Ensure predictable, high-quality delivery across contractual, operational, financial, and customer commitments. Establish robust executive governance for portfolio health, major programmes , transitions, transformations, financial performance and customer sentiment. Maintain clear visibility of critical programmes , delivery risks, escalations, overruns and threats to customer confidence. Lead executive interventions and recover challenged engagements. Institutionalise structural corrective action and continuous improvement. Partner with Practices to establish, adopt and scale delivery standards, methods, best practices and reusable assets across the portfolio. Build a culture of accountability, transparency, operational excellence and no surprises. Accelerate AI, Innovation and Automation Define and execute an AI-first delivery agenda across the portfolio. Embed AI, generative AI , agentic solutions, automation, intelligent operations, observability and predictive insights into service delivery. Move AI initiatives from pilots to scaled production adoption and measurable value realisation . Drive measurable AI outcomes across customer experience, productivity, service quality, speed, cost, revenue, and margin. Use reusable platforms, accelerators, intellectual property and ecosystem capabilities to accelerate innovation. Build a strong customer co-innovation pipeline and rapidly scale successful innovations across the portfolio. Ensure responsible AI adoption with appropriate security, risk, data, and governance controls. Lead Transformation and Industrialisation Lead the modernisation and transformation of Technology Services delivery across Australia and New Zealand . Drive standardised , repeatable, scalable and platform-led delivery models. Accelerate industrialisation through automation, shared capabilities, reusable assets and common delivery practices. Lead major transitions, managed-services transformations, operating-model changes and modernisation programmes . Ensure transformation initiatives deliver measurable customer, productivity and financial outcomes. Scale proven practices across accounts to improve speed, quality, predictability, and profitability. Strengthen Risk Management and Governance Own the overall delivery risk posture for the portfolio. Ensure proactive identification, escalation, mitigation and closure of material delivery, commercial, operational, technology, security and customer risks. Maintain strong governance of contractual commitments, service levels, cybersecurity, privacy, data sovereignty, regulatory requirements, critical-infrastructure obligations, operational resilience and business continuity across Australia and New Zealand. Ensure applicable customer and jurisdictional requirements are translated into delivery controls and evidence . Partner with Quality, Risk, Security, Legal, Finance and Operations to maintain effective controls and assurance. Embed systemic learning from major incidents, programme challenges, commercial leakage and customer escalations. Build a High-Performing Leadership Organisation Build and lead a high-performing, globally distributed Technology Services delivery organisation . Develop a strong leadership bench across accounts, programmes , service lines and transformation initiatives. Establish succession plans for critical leadership roles. Partner with Servi