Sr Administrator (Support & Operations)

Job description

FSO - Lead Responsible for assuring users are provided efficient and timely first and second level support as per support hours. Performs staff scheduling to ensure shift coverage during normal business hours and on-call support as required. Manages the DSS staff including consultation on performance evaluations, promotions, hiring and disciplinary responsibilities. Accountable for meeting systems infrastructure or operational Service Level Agreements agreed with Customer Drive Projects like PC Refresh, Desktop to laptop,OS/Hardware upgrades. Perform Productivity Analysis and measure it with Industry benchmarks. Management skills are required to successfully perform the planning, directing, reporting and administrative responsibilities of this position Demonstrated management and decision making skills concerning Information Systems policies, processes and procedures, with a proved track record of completing tasks and/or project within budget and on schedule Ability to manage multiple high priority initiatives in a fast paced highly technical environment Remains on-call during off-peak hours to respond to support service issues & escalations Provides staff support for administrative tasks and projects relative to the Desktop, Wide Area Network, Local Area Network and Telephone functions Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems Ensures that daily, weekly, and monthly statistics, status reports, and graphical reporting aids are completed and continually modified to meet the needs of the Customer/HCL Management Ensures that decisions made to improve the overall customer support of the HDSS are continually carried through Coordinates training requirements of DSS personnel Contributes to departmental productivity and development objectives by participating in training programs Provides leadership by projecting a positive attitude, and providing learning incentives Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs for assigned department(s) Solves problems and makes decisions on a daily basis relative to DSS responsibilities. Ensures that effective DSS representation takes place for the coordination of work processes and projects with other departments and divisions Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of DSS. Resolves problem situations in a professional manner. Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service Maintains competency and enhances professional growth and development through continuing education and conferences Serves as the around-the-clock contact for all related support issues, providing advanced first level technology support Meets with technology technicians, attends seminars and reads industry related publications to remain abreast of technology advances and aid in the technology planning effort Invokes problem escalation procedures to coordinate recovery Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found Key Responsibilities FSO - Lead Skill Requirements FSO - Lead Other Requirements FSO - Lead Maximum Salary (US): 71000 Minimum Salary (US): 59000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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