Senior Support Engineer

Job description

Job Description: Robot Maintenance Support Job Title: Robot Maintenance Support Engineer Location: Mountainview, CA (On-site) Role Overview: We are seeking a hands-on Robot Maintenance Support / Test Engineer. You will ensure the daily health, maintenance, and uptime of our robot fleet and manage deployments of any and all new software configuration updates that are being pushed to the wider fleet. The mission is to keep every robot in working condition through rapid proactive inspections, troubleshooting and repair while also maintaining the appropriate software / firmware configurations. You will be assigned to troubleshoot and repair as soon as a support bug has been made. You will be proactive in attending meetings related to upcoming deployment configs and communicating with the rest of the team how any changes may affect their work. Key Responsibilities ● Monitor the fleet health dashboard in real-time and immediately start working on a robot that needs repair . ● Troubleshoot the reason for failures such as mechanical (e.g., actuators, joints), electrical (e.g., harnesses, sensors), or software (e.g. script execution). ● Perform component replacements (e.g., hot-swapping batteries or replaceable components) to return the robot to service ● Provide status updates to assigned leads, program stakeholders and engineering teams about the progress and any challenges being faced ● Document the root cause and repair steps in a defect management system and to help prevent recurring failures. ● Track and support to improve individual and team’s key performance indicators (KPI) - Fleet Uptime, Mean time to respond (MTTR) and Mean time to troubleshoot (MTTT) ● Strictly follow safety and information security policies ● Attend training sessions on new tools and techniques and help train new staff ● Report to work on assigned time to the assigned lead and be open to support weekend work as and when required ● Provide support in morning shift starting at 6 AM or afternoon shift starting at 2 PM or regular working hours starting at 9 AM. Skill Requirements BS in Mechanical, Robotics, or Mechatronics Engineering, with an understanding of basic Linux commands ● Experience in diagnosing mechanical problems, electrical faults and basic software issues ● Ability to handle fast paced and high pressure work environments ● Ability to navigate a large facility and lift up to 50 lbs robot frames ● Excellent problem solving, documentation and communication skill Other Requirements flexibility to work over the weekend as additional requirement. Maximum Salary (US): 99000 Minimum Salary (US): 59000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn