Clincial Specialist, CRM- Albany

Job description

We anticipate the application window for this opening will close on - 20 Nov 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Cardiac Rhythm Management (CRM) portfolio delivers therapies designed to restore, support, and protect every heartbeat through advanced pacing, defibrillation, and remote monitoring solutions. CRM combines proven therapies with intelligent technology to support meaningful patient outcomes. This field-based position supports the Albany/Upstate territory and requires residence within the assigned area. The role involves regular travel to hospitals, clinics, and customer accounts, with approximately 80% travel and frequent independent driving. The Clinical Specialist provides technical, clinical, educational, operational, and sales support for Cardiac Rhythm Management products and therapies. This role works directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives. Primary Responsibilities Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support. Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions. Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage. Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives. Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback. Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions. Support the onboarding and development of new Clinical Specialists and Sales Representatives. Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs. Required Qualifications High School Diploma and 6+ years OR Associate's Degree and 4+ years OR Bachelor's Degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing. Valid driver's license, active auto insurance, and driving record that meets company standards. Ability to reside within the Ann Arbor, Michigan territory and travel approximately 80% to customer accounts. Preferred Qualifications Bachelor's degree in nursing, life sciences, or biomedical engineering. 2+ years of experience in a cardiac catheterization lab, electrophysiology lab, hospital, or clinic with cardiology knowledge. Working knowledge of medical terminology and the medical device industry. Experience with Microsoft applications and Salesforce. Ability to meet customer and hospital vendor credentialing requirements. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$72,000.00 - $90,000.00 ‌ The Clinical Specialist provides technical, clinical, educational, operational, and sales support for Cardiac Rhythm Management products and therapies. This role works directly with physicians, hospital staff, customers, and field sales partners to support device implants, patient care, customer education, and territory objectives. Primary Responsibilities Provide technical support for CRM devices and therapies, including device interrogations, system checks, implants, troubleshooting, and follow-up support. Educate physicians, hospital staff, office personnel, and field team members on CRM products, therapies, and solutions. Coordinate patient documentation, inventory, equipment resources, programmer software, and daily customer coverage. Collaborate with sales leadership and field partners to address customer needs and support territory sales objectives. Identify customer opportunities, support purchase order activities, monitor competitive trends, and provide actionable field feedback. Maintain technical expertise on CRM products, therapies, patient management solutions, and new product introductions. Support the onboarding and development of new Clinical Specialists and Sales Representatives. Participate in weekend, holiday, urgent, and occasional after-hours customer coverage based on business needs. Required Qualifications High School Diploma and 6+ years OR Associate's Degree and 4+ years OR Bachelor's Degree and 2+ years of experience in healthcare, field sales, complex mathematics, mechanical concepts, science, or computing. Valid driver's license, active auto insurance, and driving record that meets company standards. Ability to reside within the A