Customer Shipment Liaison

Job description

Your Job Georgia-Pacific is seeking a Customer Shipment Liaison to join the Consumer Products GP PRO Supply Chain organization. This role creates value by connecting the GP PRO Customer Solutions team, KBX Logistics, Product Supply, and Georgia-Pacific shipping facilities to improve daily execution, resolve service issues, and advance continuous improvement. The Customer Shipment Liaison will serve as a trusted bridge and advocate across the network, representing both warehouse realities and customer-facing priorities. The successful candidate will be proactive, resourceful, and accountable for seeing opportunities through identification, implementation, and sustained results. This role will also help transform how work gets done by using data, AI-enabled tools, automation, and process simplification to reduce repetitive manual work, improve visibility, and allow teams to focus on the highest-value customer and business needs. Location: We are seeking candidates based out of our office in Green Bay, WI. Schedule: Monday through Friday 7:30am to 4pm. Tuesdays in the office, other days remote. In this role, compensation will be commensurate with experience. What Success Looks Like Customer Solutions, Sales, KBX Logistics, Product Supply, and shipping facilities receive prompt, consistent communication they can act on. Service risks are flagged early, escalations have clear ownership, and solutions address underlying causes. Simplification, automation, and responsible use of AI-enabled tools reduce repetitive manual work. Improvements are implemented, measured for value, and sustained through standard work and strong partnerships. Decisions balance customer experience, facility capabilities, transportation execution, and cost to serve. Our Team Georgia-Pacific strives to be the partner of choice by becoming the most advantaged manufacturer and trusted problem solver in the markets we serve. This role supports that vision through deep customer understanding, innovation and technology, stewardship, and contribution-motivated ownership. Within Customer Solutions, the role will help deliver market-competitive supply chain service, optimize cost to serve, strengthen preferred partnerships, and transform the way we work through technology, automation, proactive communication, and end-to-end process improvement. What You Will Do Serve as the primary communication bridge among GP PRO Customer Solutions, KBX Logistics, Product Supply, and shipping facilities for service situations, daily execution, and improvement opportunities. Represent warehouse capabilities, constraints, and risks while also translating customer and CPG priorities into clear, actionable plans for operational partners. Be accountable for problem solving issues and opportunities from discovery through resolution, implementation, communication, and follow-up; remove barriers and ensure commitments are completed. Proactively identify recurring opportunities, process gaps, and manual activities, then lead sustainable improvements that reduce waste, improve service, and strengthen customer experience. Leverage AI-enabled tools, automation, reporting, and workflow solutions to streamline repetitive work, improve decision support, and increase shipment visibility. Apply appropriate data stewardship and business controls when using technology. Partner with cross-functional teams to evaluate opportunities involving delivery characteristics, maximizing cube, intermodal options, freight consolidation, shipping capacity, sourcing, and least-cost optimization. Manage holiday schedules and provide clear guidance to Customer Solutions and facility partners. Coordinate facility capacity and customer-load prioritization, balancing service expectations, operating constraints, and cost-to-serve considerations. Apply analytical problem-solving to service issues and processing exceptions by using systems, reports, and analytics to monitor service parameters, support timely pickup and delivery, identify trends, and escalate risks early. Apply analytical problem-solving to service issues and processing exceptions Lead or support continuous improvement projects, including documenting current-state work, defining future-state processes, measuring outcomes, and helping teams adopt and sustain changes. Advance no-touch ordering and stronger customer engagement through case reviews, root-cause analysis, standard work, and collaboration with Customer Solutions Specialists. Communicate with honesty, clarity, urgency, and respect, building trusted relationships across facilities, Customer Solutions, Sales, KBX Transportation, and Product Supply. Use the GP PRO and Georgia-Pacific vision to prioritize work that creates the greatest value, eliminates unnecessary activity, strengthens long-term partnerships, and improves customer and business outcomes. Who You Are - Basic Qualifications 3+ years of experience in supply chain, logistics, transportation, manufacturing, customer service, or another customer-facing operational role Experience using Microsoft Office applications, including Excel (pivot tables, v-lookups, etc.), PowerPoint, Outlook, and Teams Experience analyzing information, solving operational problems, and communicating recommendations across functional teams Experience coordinating multiple stakeholders, priorities, and time-sensitive service issues What Will Put You Ahead Project management or continuous improvement experience, including implementation and change adoption Experience using AI-enabled productivity tools, workflow automation, process mining, data visualization, or low-code solutions such as Microsoft Copilot, Power Automate, Power BI, or similar platforms Experience simplifying manual processes, creating standard work, or automating recurring operational activities Associate degree or higher with 2+ years of customer service, supply chain, transportation, or logistics experience, or 4+ years of business, logistics, customer service, or supply chain experience 2+ years of experience with a consumer products or manufacturing company SAP experience, preferably SAP S/4HANA Experience with order management, transportation, warehouse, and customer fulfillment processes Experience influencing without direct authority and translating between operational and customer-facing teams At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here . Who We Are As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusin