CRM Accountant

Job description

Our mission and customers: We are creating the freedom for SMEs to succeed by delivering Europe's leading finance workspace with banking at its core, augmented by financial tools. We are proud to be rated 4.8 on Trustpilot, https://www.trustpilot.com/review/qonto.com based on 55,000+ reviews. Our culture https://qonto.com/en/careers/culture puts customer satisfaction at the core of what we do, as proven by our Net Promoter Score of 75 (more about our culture here https://medium.com/qonto-way/the-qonto-way-our-culture-is-our-strategy-90defd4895f9). Our journey: Founded in 2017 by Alexandre https://www.linkedin.com/in/aprot/ and Steve https://www.linkedin.com/in/steveanavi/, Qonto has grown to 1,700 Qontoers serving over 750,000 customers across 8 European countries. We have been profitable since 2023, and we are just getting started. Our beliefs: We hire for skills and potential. With 80+ nationalities, 45% women, of which 56% of women in our leadership team, diversity isn't a program; It's who we are. We've built a discrimination-free hiring process https://medium.com/qonto-way/a-recruiters-dilemma-confronting-bias-in-hiring-b78acce148eb because the best teams are built on merit. AI at Qonto: AI is deeply embedded in how we work (here https://medium.com/qonto-way/ai-at-qonto-vision-statement-725a7e2f659b) - Every Qontoer gets unlimited access to the best AI tools. We want people who experiment without waiting for permission, push AI beyond the obvious, know when to trust it, and when to question it. ------------------------------------------------------------------------------------------------------ Join us as CRM - Accountant and help grow Qonto's Accountant Hub in France. You'll own the lifecycle communications that keep accountants engaged, referring us and happy, for a segment behind about 30% of our growth in France. You’ll report to Isabelle our Interim Head of CRM at Qonto. ➡️ What you’ll do - Grow the Accountant Hub: You'll help more accountants in France become active on the Hub, through its interface and MCP. - Increase Accounting connections: You'll get more customers actively connecting to Accounting each month, including through integrations and partners. - Build the accountant lifecycle: You'll design lifecycle campaigns that keep accountants engaged. - Turn accountants into advocates: You'll run referral campaigns and newsletters that get accountants to recommend Qonto. - Own the roadmap: You'll turn a flow of requests from different teams into a clear set of priorities. ➡️ What we're looking for - Lifecycle campaigns: You've designed and run CRM campaigns from end to end in a tool like Customer.io http://Customer.io or Braze. - Data-led decisions: You possess strong analytical skills, comfortable setting up reporting and interpreting performance to drive concrete improvements. - AI in your workflow: You're curious about AI and keen to build it into your daily work. - Language - Fluent in French and English. You write emails that sound right to accountants and their clients. - Partnership Expertise: Experience with Accountant audiences and/or Partner ecosystems is a strong plus. ➡️ What we can offer you - Market & Team Context: Join the Growth, Central Marketing team and take full ownership of the lifecycle for the Accountant segment, a strategic priority for Qonto. - Cross-functional collaboration: You'll be the voice of accountants in CRM, alongside the accountants team, PMM and Product - Impact: You will play a crucial role in structuring a key growth segment, with the autonomy to shape the end-to-end lifecycle. - Methodologies: Work in a B2B SaaS scale-up environment where we value "The Qonto Way"—focusing on data-driven decisions, continuous learning, and structured execution. - Tools: You will work with a modern CRM stack (Customer.io, Braze). ➡️ Your future manager You’ll report to Isabelle https://www.linkedin.com/in/isabelle-vonmatuschka-b77b25156, our Interim Head of CRM at Qonto, who joined in June 2026. She has 8+ years in CRM and lifecycle across edtech, fintech and travel, including Head of CRM at the Berlin fintech Bling and a Braze Torchie Award for Best Data Application at Blinkist. More recently she led lifecycle and Braze migration work for scale-ups as a consultant. She takes a hands-on approach: she gets into the details with the team, works out where the real friction is, and implements alongside them. She also looks for where AI can speed up workflows without replacing human judgment. At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick — who knows? You may have the missing piece of the puzzle we’ve been searching for all along. By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice https://qonto.co