Los Angeles Project Manager User Studies Research Operations USA 90001

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Position overview We are seeking an experienced Project Manager - User Studies - to lead the end-to-end delivery of a portfolio of concurrent user research and data collection projects for global technology clients. This role is responsible for planning, executing, and governing short-cycle and ongoing user studies while ensuring operational excellence, customer satisfaction, participant experience, compliance, and delivery predictability.The Program Manager will serve as the primary operational lead, translating customer requirements into executable delivery plans and coordinating cross-functional teams across research, recruitment, operations, facilities, technology, privacy, and customer stakeholders. This position requires strong program leadership, resource planning, stakeholder management, risk mitigation, and governance capabilities to successfully deliver studies within scope, schedule, quality, and budget expectations. ͏ Key responsibilities 1. Program and multi-project delivery Manage multiple concurrent user studies and operational programs from intake and planning through execution, closure, and lessons learned.Translate customer requirements into clearly defined scope, milestones, schedules, dependencies, staffing plans, and operational readiness activities.Ensure delivery against agreed timelines, quality standards, budgets, SLAs, KPIs, and customer expectations.Lead study kick-offs, readiness reviews, execution governance meetings, status reviews, and closeout activities.Maintain an integrated portfolio view across active and upcoming studies.Monitor study progress, identify delivery conflicts, changing priorities, and dependencies, and implement mitigation plans proactively. 2. Resource management Forecast staffing requirements based on study volume, complexity, duration, locations, participant targets, and specialized skill needs.Allocate study leads, moderators, proctors, operators, recruiters, and operational support personnel across multiple engagements.Resolve resource constraints and capacity conflicts while maintaining delivery commitments.Partner with recruiting and operations teams to ensure timely staffing and study readiness.Balance utilization and operational flexibility to support dynamic customer needs and accelerated study timelines. 3. Study operations and execution Oversee participant recruitment, scheduling, onboarding, tracking, and study completion activities.Ensure readiness of facilities, labs, testing spaces, devices, equipment, technology platforms, and study materials.Coordinate daily study operations and troubleshoot execution issues to minimize disruption.Ensure participant targets, attendance rates, and study completion goals are achieved.Monitor operational performance and implement corrective actions as needed. ͏ 4. Stakeholder management Serve as the primary customer-facing operational contact for assigned studies and program reviews.Lead discussions regarding schedules, staffing, readiness, risks, dependencies, budgets, SLAs, and delivery status.Coordinate cross-functional teams including research, recruiting, program operations, facilities management, tech support, and stakeholder teams.Translate customer feedback and changing requirements into actionable delivery plans.Manage escalations through timely resolution and transparent communication.Build customer confidence through proactive communication, accurate reporting, and disciplined execution. 5. SLA, quality and operations excellence Own performance against established SLAs, KPIs, quality standards, and delivery commitments.Track study readiness, recruitment progress, staffing fulfillment, schedule adherence, issue resolution, and study completion metrics.Monitor participant experience, data quality, operational efficiency, and customer satisfaction.Ensure SOPs, training materials, runbooks, and study documentation are maintained and followed.Drive continuous improvement initiatives through root-cause analysis and corrective action planning. 6. Governance, risk and compliance Maintain RAID logs and lead governance reviews with customers, leadership teams, and operational stakeholders.Provide executive-ready reporting and portfolio dashboards covering delivery health, resource utilization, study pipeline, SLA performance, risks and issues, financial status and operational metricsEnsure compliance with study protocols, informed consent requirements, privacy and data protection regulations, security and confidentiality standards, information handling procedures, and participant safety requirements.Escalate material risks, incidents, and compliance concerns through established governance channels. ͏ Required qualifications Bachelor’s degree in Business, Operations, Engineering, Technology, Psychology, Human Factors, Research, Program Management, or a related discipline, or equivalent practical experience.6+ years of professional experience, including 3+ years in program management, project management, delivery management, research operations, or operational leadership roles.Proven experience managing multiple concurrent customer-facing programs or workstreams in fast-paced environments.Strong expertise in program management, resource planning and capacity management, risk and issue management, stakeholder communication, governance and reporting.Experience managing participant-based programs, user studies, field studies, research operations, data collection programs, or similar operational environments.Demonstrated ability to lead cross-functional teams and coordinate diverse stakeholder groups.Strong analytical, problem-solving, presentation, and decision-making skills.Experience creating executive-level status reports, dashboards, and customer-facing presentations.Ability to thrive in dynamic environments with changing priorities and deadlines. Preferred qualifications PMP, CAPM, Agile, or equivalent project/program management certification.Experience supporting large technology companies such as Apple, Google, Amazon, Meta, Microsoft, or similar organizations.Experience with consumer electronics, wearables, mobile devices, gaming, XR/AR/VR, AI/ML, Human-in-the-Loop operations, sensor technologies, or multimodal data programs.Experience managing confidential product research programs and operating within highly secure environments.Experience supporting distributed teams, multi-site operations, and global stakeholder groups. ͏ Mandatory Skills: Geographic Information Systems(Maps) . Experience: 8-10 Years . The expected compensation for this role ranges from $80,000 to $173,800 . Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colo