Sr Analyst

Job description

Role Purpose Provide 24x7 operational support for enterprise storage engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Block, NAS/File and object-storage monitoring and incident resolution. • Volume, inode, quota, share, path, replication and hardware troubleshooting. • Provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Key Responsibilities Role Purpose Provide 24x7 operational support for enterprise storage engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Block, NAS/File and object-storage monitoring and incident resolution. • Volume, inode, quota, share, path, replication and hardware troubleshooting. • Provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Skill Requirements Role Purpose Provide 24x7 operational support for enterprise storage engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Block, NAS/File and object-storage monitoring and incident resolution. • Volume, inode, quota, share, path, replication and hardware troubleshooting. • Provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem management and knowledge-base updates. Required Experience and Skills • 3-6 years of relevant enterprise production-support experience. • Hands-on expertise in at least one primary technology and working knowledge of adjacent technologies listed in the scope. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Basic scripting and safe execution of approved automation. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • NetApp NCDA/NCIE or relevant storage/SAN certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Other Requirements Role Purpose Provide 24x7 operational support for enterprise storage engineer services from the Bangalore delivery location, ensuring timely alert response, service restoration and controlled execution of standard activities. Technology Scope Enterprise block storage, NetApp ONTAP NAS/File, object storage/ECS, replication, SAN fabric, zoning and multipathing Key Responsibilities • Block, NAS/File and object-storage monitoring and incident resolution. • Volume, inode, quota, share, path, replication and hardware troubleshooting. • Provisioning, expansion, firmware, lifecycle, capacity and vendor coordination. • Monitor alerts, acknowledge tickets and restore services using approved runbooks. • Execute approved incidents, requests and changes with complete evidence and timely updates. • Maintain warm shift handovers and coordinate with application, infrastructure, vendor and customer teams. • Participate in major incidents, BCP/DR exercises, problem mana