Track Lead (Support & Operations)

Job description

Enterprise Storage Engineering L3 Engineer | JD STO-L3 | Positions 5 Experience 10-17 years | HCL Deutsche Bank account HCL band 3.1 or 3.2 subject to discussion and final role mapping. Role purpose Own assigned storage engineering designs, firmware certification and complex remediation. Develop reusable automation and implement improvements across storage, host and virtualization dependencies. Key Responsibilities Key responsibilities • Design storage lifecycle, access, capacity and resilience patterns for assigned products against workload requirements. • Define firmware/software certification tests, compatibility checks, rollout criteria and supported recovery or vendor-assisted back-out plans. • Resolve complex latency, pathing, replication and availability failures through cross-layer analysis and implemented changes. • Develop and review reusable API/CLI automation with idempotency, validation, logging and controlled execution. • Lead failover/failback and recovery validation with host/application owners and close gaps identified by testing. • Review designs/code, mentor engineers and own technical readiness and vendor defect resolution through verified implementation. Skill Requirements Essential skills and experience • 10-17 years of relevant experience with deep engineering expertise in assigned enterprise storage products. • Strong storage architecture, interoperability, performance and resilience knowledge for relevant protocols and workloads. • Evidence of firmware lifecycle design, complex incident remediation and tested failover/recovery. • Advanced automation, supported APIs/CLIs, Git and ability to implement fixes across storage/OS/virtualization boundaries. Tools and technology expertise • Primary platform depth in one assigned family: NetApp ONTAP; Dell PowerMax/VMAX with Unisphere/SYMCLI; Pure Storage FlashArray/Purity; or Dell ECS object storage. • Platform-specific tooling: ONTAP CLI/REST API, SYMCLI or supported Dell interfaces, Pure REST API/CLI, or ECS S3/API. Require only the tools applicable to the primary family. • Automation and host validation: Python or Shell, Git, Ansible where supported, SAN/NAS protocols and relevant host multipathing/replication diagnostics. Preferred expertise • A second primary storage family; SnapMirror or SRDF where relevant; vendor firmware certification; Data Domain in an assigned data-protection lane. Expected engineering outputs • A certified storage lifecycle or resilience design with implemented automation. • A resolved cross-layer performance/availability issue supported by test evidence. Own testing, approved implementation and validation. Follow access/change controls and protect credentials and production data. Other Requirements NA Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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