Scrum Master

Job description

Key Responsibilities Business Analysis Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases). Own backlog refinement alongside the Product Owner — ensure stories are ready, sized, and understood before they enter a sprint. Define integration requirements across the platform's key data flows — catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export — ensuring functional specs cover end-to-end behaviour across all touchpoints. Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales. Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects — ensuring specs are understood across all parties and time zones. Coordinate UAT cycles, manage defect triage, and drive issues to resolution. Produce and maintain data flow diagrams and process maps for key commerce journeys. Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making. Scrum Mastering Facilitate all Scrum ceremonies — daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective — keeping each timeboxed and outcome-focused. Actively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through. Shield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift. Coach the team on agile principles and self-organisation through modelling and questioning, not directing. Use sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations — not as a compliance instrument. Own the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification. Facilitate cross-team and cross-Maison coordination where dependencies exist. Drive retrospectives toward one or two concrete, tracked improvement actions per sprint. Distributed Team Facilitation Schedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation. Champion async-first practices: pre-shared sprint goals, refinement pre-reads circulated 24 hours in advance, recorded sprint review demos for stakeholders who cannot attend live. Maintain shared boards (Jira) as the single source of truth; enforce cameras-on as a team norm during ceremonies; call on people by name to draw out input. Integrate the external delivery partner's engineers as full team members — not a separate stream — and negotiate with their delivery leads on cross-organisational blockers. Run periodic team-health checks to surface engagement issues and prevent geographic silos. Required Skills & Experience Experience 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline. Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify). At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements. Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery. Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred. Multi-brand or multi-site programme experience preferred. Key Responsibilities Key Responsibilities Business Analysis Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases). Own backlog refinement alongside the Product Owner — ensure stories are ready, sized, and understood before they enter a sprint. Define integration requirements across the platform's key data flows — catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export — ensuring functional specs cover end-to-end behaviour across all touchpoints. Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales. Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects — ensuring specs are understood across all parties and time zones. Coordinate UAT cycles, manage defect triage, and drive issues to resolution. Produce and maintain data flow diagrams and process maps for key commerce journeys. Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making. Skill Requirements Required Skills & Experience Experience 6-8 years of combined experience in business analysis and agile facilitation, with at least 2--3 years in each discipline. Minimum 2--3 years working specifically on SFCC / Demandware projects (CRM, Marketing Cloud, or Service Cloud experience alone does not qualify). At least one full SFCC B2C Commerce implementation or major platform support engagement as the BA defining functional requirements. Demonstrated experience facilitating Scrum for distributed or offshore teams, including vendor/outsourced delivery. Retail e-commerce experience is mandatory; luxury or fashion retail is strongly preferred. Multi-brand or multi-site programme experience preferred. Other Requirements Key Responsibilities Business Analysis Elicit requirements from Maison stakeholders and translate them into functional specifications and well-structured user stories with testable acceptance criteria (happy path and edge cases). Own backlog refinement alongside the Product Owner — ensure stories are ready, sized, and understood before they enter a sprint. Define integration requirements across the platform's key data flows — catalog, inventory, payments, tax, fraud, cross-border, returns, and order/ERP export — ensuring functional specs cover end-to-end behaviour across all touchpoints. Analyse Maison-specific configuration needs across the site overlay hierarchy and document the impact of changes across brands and locales. Act as cross-functional liaison between Maison business teams, remote development and QA, MuleSoft developers, and architects — ensuring specs are understood across all parties and time zones. Coordinate UAT cycles, manage defect triage, and drive issues to resolution. Produce and maintain data flow diagrams and process maps for key commerce journeys. Assess the functional impact of incidents and change requests, feeding findings into the team's decision-making. Scrum Mastering Facilitate all Scrum ceremonies — daily stand-up, sprint planning, backlog refinement, sprint review, and retrospective — keeping each timeboxed and outcome-focused. Actively identify and remove impediments; escalate cross-Maison and vendor blockers with urgency and follow-through. Shield the team from mid-sprint scope changes; negotiate trade-offs with the Product Owner and stakeholders when priorities shift. Coach the team on agile principles and self-organisation through modelling and questioning, not directing. Use sprint metrics (velocity, burndown, sprint goal completion, escaped defects) to drive improvement conversations — not as a compliance instrument. Own the Definition of Done, including SFCC-to-MuleSoft integration handoffs and cross-environment verification. Facilitate cross-team and cross-Maison coordination where dependencies exist. Drive retrospectives toward one or two concrete, tracked improvement actions per sprint. Distributed Team Facilitation Schedule ceremonies around the CET/IST overlap window (approximately 10:00--14:00 CET / 13:30--17:30 IST) to maximise live participation. Champion async-first practices: pre-shared sprint goals