Client Services Manager

Job description

We are seeking an organized, proactive, and client-focused Client Services Manager to act as the primary liaison between our company and our valued clients. The ideal candidate will ensure a seamless client experience by managing communications, coordinating service delivery, and addressing client needs in a timely and professional manner. This role requires excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. Key Responsibilities • Client Communication & Relationship Management: • Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email. • Build and maintain strong, positive, and long-term relationships with clients. • Anticipate client needs and proactively address potential issues before they escalate. • Coordination & Administration: • Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams. • Manage and update client records, databases, and all relevant account information using CRM software. • Prepare and distribute reports, presentations, and other necessary documentation for client review. • Facilitate the onboarding process for new clients and assist with contract renewals. • Service Delivery Support: • Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time. • Track service progress and provide timely updates to clients regarding the status of their requests. • Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary. • Assist in implementing processes and procedures designed to enhance overall client satisfaction. Qualifications and Skills • Education & Experience: • Bachelor’s degree in Business Administration, Communications, or a related field. • Proven experience (1-3 years) in a client-facing role, customer service, or account coordination. • Core Competencies: • Exceptional verbal and written communication skills in English. • Strong organizational abilities with meticulous attention to detail. • Proven ability to multitask, prioritize , and manage time effectively under deadlines. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable. • Excellent problem-solving skills and a commitment to a customer-centric mindset. • Professional demeanor and the ability to handle sensitive information with discretion. WARNINGS • NO TEMPORARY workers. • We terminate immediately due to these violations. • NO working for another company at the same time. • NO hiring subs to do what we hired you to do. • Working schedule from Monday to Friday from 8:30 am until 5:00 pm EST Citiside Properties is a property management company that manages properties for investors with portfolios of homes and/or multi-unit apartments needing off-site management. Core Values we expect team members to remember: • Trust. • Go Getter. • Transparency.