Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI)

Job description

Role: Senior Dynamics 365 Engineer (Sales, Field Service, IOM & AI) Location: Remote Duration: Fulltime Role Overview: We are seeking a Senior Dynamics 365 Engineer to design, deploy, and optimize core business applications. You will drive enterprise workflows across Sales, Field Service, and Intelligent Order Management (IOM). A primary focus of this role is building next-generation agentic workflows using Microsoft Copilot Studio and tuning autonomous agent experiences. Key Responsibilities: Core Dynamics 365 Engineering: * Module Architecture: Configure, customize, and extend D365 Sales, Field Service, and Intelligent Order Management (IOM). * Order Orchestration: Design and manage complex order journeys, fulfillment rules, and inventory visibility policies in IOM. * Field Operations: Optimize schedule boards, resource routing, mobile configurations, and work order lifecycles. * Sales Automation: Build lead-to-cash pipelines, opportunity management systems, and forecasting models. AI & Agentic Experiences: * Copilot Studio Development: Build, publish, and maintain custom copilots and conversational agents. * Agent Tuning: Prompt-engineer, ground, and tune Microsoft agentic experiences to minimize hallucinations and maximize accuracy. * Plugin Integration: Create Power Platform connectors, custom actions, and API plug-ins for AI agents to trigger business logic. * Autonomous Workflows: Design multi-turn conversations where AI agents execute tasks independently across D365 modules. Integration & Data Engineering: * Dataverse Architecture: Design scalable Dataverse environments, security models, and data relationships. * System Integration: Connect D365 with third-party ERPs, supply chain systems, and e-commerce platforms using Azure tools. * ALM Practices: Manage solution deployment pipelines using Azure DevOps and Power Platform Pipelines. Requirements Required Experience and Skills: Technical Expertise: * Strong hands-on experience with D365 Sales and Field Service. * Proven track record deploying D365 Intelligent Order Management (IOM). * Advanced proficiency in Microsoft Copilot Studio (formerly Power Virtual Agents). * Experience with Azure OpenAI, prompt engineering, and semantic search grounding. * Technical depth in C# (.NET), JavaScript, TypeScript, and Power Automate cloud flows. Soft Skills & Delivery: * Ability to translate vague business problems into structured prompt instructions for AI models. * Strong debugging skills for asynchronous plugin steps and AI orchestration paths. * Clear communication skills to explain AI confidence scores and agent behaviors to stakeholders. Preferred Certifications: * Microsoft Certified: Power Platform Functional Consultant (PL-200) * Microsoft Certified: Dynamics 365 Sales Functional Consultant (MB-210) * Microsoft Certified: Dynamics 365 Field Service Functional Consultant (MB-240)