Auto Glass Service Advisor/Shop Assistant

Job description

Overview We are seeking a skilled and detail-oriented Service Advisor to join our team. In this role, you will be the friendly face of Omni Auto Glass, ensuring a smooth and positive experience for every customer. You'll handle front-line interactions, support daily operations, and assist our installation team as needed. This role is ideal for someone with strong customer service skills, a positive attitude, and a willingness to multitask in a fast-paced auto service setting. Requirements Primary Responsibilities Greet customers upon arrival and walk-ins with a warm, professional demeanor, assessing their needs and guiding them through the service process. Safely move vehicles to and from the service area, ensuring proper handling and parking. Process customer payments accurately using our point-of-sale system, providing receipts and explaining any charges. Secondary Responsibilities Handle overflow phone calls, scheduling appointments, and providing basic information on services. Pick up glass and supplies from the local depot as needed to support inventory and operations. Assist installation technicians with setting glass during peak times or as required, following safety protocols. Pick up glass and supplies from the local depot as needed to support inventory and operations. Assist installation technicians with setting glass during peak times or as required, following safety protocols. Benefits Dental insurance Employee discount Health insurance Opportunities for advancement Paid time off Paid training Vision insurance