RCM - Psychiatric Billing Specialist

Job description

Our client is looking for a RCM - Psychiatric Billing Specialist to manage their end-to-end billing operations. Operating within the behavioral healthcare sector, they have built a strong reputation in recent years by expanding access to advanced psychiatric treatments and telepsychiatry services across multiple clinics. In this vital position, the specialist will oversee both patient-facing and insurance-facing revenue cycle processes for specialized, time-based services, ensuring accurate claim handling, clear communication of financial responsibilities, and proactive resolution of denials within a fast-paced clinical environment. Responsibilities Manage full-cycle Revenue Cycle Management (RCM) across both patient and insurance workflows, from front-end verification through charge capture, claims, and patient collections. Conduct thorough insurance eligibility and benefits verifications, clearly communicating financial responsibilities such as deductibles, HSA, and FSA details to patients. Handle direct patient interactions, collections, and outbound calls to insurance carriers with professionalism and clarity. Oversee denials management and actively work claims well ahead of timely filing limits, proactively proposing solutions and options rather than waiting for direction. Capture charges, review claims, verify account balances, and generate accurate patient statements within the eClinicalWorks (eCW) EMR system. Maintain billing trackers and basic spreadsheets using Microsoft Excel or Google Sheets. Participate in weekly operational and reporting meetings with the practice leadership to review billing performance and account statuses. Requirements Proven work experience in psychiatric or mental health billing, handling specialized, time-based behavioral health services. Exceptional, proficient full-cycle RCM experience across both patient-facing and insurance-facing workflows, including insurance eligibility and benefits verification, charge capture, claims and denials management, and patient collections. Hands-on experience with the eClinicalWorks (eCW) EMR platform. Active HIPAA certification and thorough knowledge of HIPAA compliance regulations. Basic proficiency in Microsoft Excel (a formal reporting background is not required). Strong spoken and written English communication skills, with the ability to converse and respond fluently and maintain professional phone etiquette. Eagerness to learn, strong learning retention skills, and the ability to keep up and handle pressure in a fast-paced environment. Reliable attendance, long-term commitment with no conflicting employment obligations, and a dependable remote technical setup. Qualifications Medicare billing experience is preferred, though not required. Most recent hands-on experience in psychiatric billing and eClinicalWorks (eCW) is preferred. Familiarity with healthcare communication, telehealth, and referral tools such as BTexting, Doxy, Lyra, and ComPsych. Proactive, self-starting mindset with the ability to take initiative and lead conversations regarding claim resolution options. Benefits Full-time dedication. 100% remote work setup. Consistent daytime working schedule (9:00 AM to 5:00 PM CST). Opportunity to collaborate directly with clinic leadership and make a meaningful operational impact within an established mental health practice.