E-Commerce Subscription & Operations Manager

Job description

Our client is looking for an E-Commerce Subscription & Operations Manager to run the backend of a digital-first coffee subscription store. Their roasters are award-winning, and the store sells specialty coffee, craft syrups and artisan teas through a subscription-based dropship model. This role is operational and technical, with no marketing or ad spend. Responsibilities: Configure, monitor and optimize recurring billing, checkout and product setup in Shopify and Recharge. Manage subscription workflows: variant rules for grind and size splits, customer account portals, and automated dunning and retry procedures that reduce churn. Set up and test recurring products, subscription gift models and custom bundles, such as beverage concentrates and seasonal tea clubs. Maintain the website: layout updates, app testing, basic HTML/CSS changes, and fast loading on mobile and desktop. Track where subscribers drop off in checkout and keep the store database in good order. Keep digital stock accurate across Shopify and dropship suppliers, set replenishment alerts for high-demand offerings, and reconcile stock and tracking errors so subscribers never miss a shipment. Requirements Two or more years of verified hands-on experience configuring Shopify (Advanced) and managing the Recharge Subscriptions ecosystem. Prior experience managing backend inventory for dropshipping or fast-moving DTC subscription brands. Familiarity with web troubleshooting, app integrations and basic e-commerce database operations. Qualifications Working knowledge of subscription rules, including automated dunning and retry logic. Fully comfortable working asynchronously in a virtual environment through Slack, Asana or Notion. Soft skills Organized, methodical and data-driven, with a deep appreciation for smooth systems operation. Works independently and asynchronously. Systematic, root-cause troubleshooting. Benefits Full-time or part-time, with a contract-to-hire path available. 100% remote and virtual.