Customer Technology Advisor – Zero Trust, Network & Edge

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Kyndryl’s Cyber Resilience & Connectivity practice is one of our most critical businesses, helping enterprises, regardless of their size or complexity, remain secure, available, reliable and resilient. We take cyber resilience seriously. We are not simply invested; we are committed. We do more than protect our customers’ most valuable assets. We empower organizations and communities to operate securely and confidently. Kyndryl is committed to making the world safer by investing in advanced services and technologies and by helping underserved communities develop essential cybersecurity skills. As a Customer Technology Advisor – Zero Trust, Network & Edge, you will provide senior technical, consulting and client leadership across complex customer environments, with a focus on SD-WAN, Security Service Edge (SSE), Secure Access Service Edge (SASE), next-generation firewalls and cloud security. You will act as a trusted advisor to senior client stakeholders, helping them modernize their network and security environments while applying Zero Trust principles to improve security, connectivity, user experience and cyber resilience. Working across Kyndryl Consult, Cyber Resilience & Connectivity, account teams, Client Technical Solutioners, architects, delivery teams and strategic technology partners, you will lead the client technical conversation, identify and shape opportunities, guide solution direction and help clients move from strategy and discovery through transformation and successful delivery. Customer SuccessBuild, maintain and deepen trusted relationships with CIOs, CISOs, CTOs, network leaders, security leaders and enterprise architects. Act as a senior advisor on Zero Trust, Network & Edge security and network modernization strategies. Help clients assess their current network and security environments, identify risks and modernization priorities, and define practical transformation roadmaps. Translate business requirements, security risks and technology priorities into clear recommendations and measurable outcomes. Lead executive and technical discussions on SD-WAN, SSE, SASE, next-generation firewalls, cloud security, segmentation, secure access and related Network & Edge capabilities. Bring together the right Kyndryl, alliance and technology capabilities to address complex client requirements. Maintain continuity of the technical relationship across the customer lifecycle, working closely with Delivery Partners responsible for day-to-day account and delivery management. Contribute to strong client satisfaction, referenceability and long-term strategic relationships. Commercial SuccessDrive profitable growth through consult-led Zero Trust, Network & Edge and cloud security engagements. Identify and qualify opportunities by understanding client business priorities, technology challenges, security risks and modernization objectives. Shape opportunities from early discovery through solution definition, proposal development and closure. Define the client value proposition, desired outcomes and technical direction for Network & Edge transformation opportunities. Lead the technical and advisory narrative for pursuits, working with Client Technical Solutioners, architects, consultants and delivery teams to develop the supporting solution. Support pursuit and win strategies for SD-WAN, SSE, SASE, firewall, cloud security and broader Zero Trust opportunities. Develop and deliver compelling client workshops, presentations, proposals and executive-level recommendations. Identify opportunities to expand existing relationships through follow-on consulting, implementation, transformation and managed-services engagements. Support revenue, margin and growth objectives while ensuring proposed solutions remain technically viable and aligned with client outcomes. Consulting Engagement LeadershipLead and oversee consultative client engagements from initial discovery and assessment through strategy, roadmap development, solution direction and transition. Establish clear engagement objectives, scope, governance, deliverables, milestones and measures of success. Mobilize the appropriate architects, consultants, technical specialists and alliance resources based on the needs of the engagement. Provide senior technical and client oversight throughout the engagement, ensuring teams remain aligned with client priorities and expected outcomes. Manage engagement risks, dependencies, scope and stakeholder alignment in partnership with consulting and delivery leadership. Ensure technical recommendations are practical, actionable and capable of being implemented and operated within the client environment. Support effective transition from advisory and consulting into implementation or managed services, maintaining continuity of client intent and desired outcomes. Take ownership for overall engagement success, including client satisfaction, quality and realization of agreed outcomes. Distinctive ExpertiseProvide strong expertise in Zero Trust principles and their application across enterprise network, edge, remote access and cloud environments. Advise clients on SD-WAN, SSE, SASE, next-generation firewalls, secure connectivity and cloud security transformation. Position Network & Edge capabilities as critical security and resilience control planes within an enterprise Zero Trust strategy. Guide discussions on secure access, segmentation, policy enforcement, threat prevention, network visibility and security across hybrid and multi-cloud environments. Help clients evaluate technology options, architectural approaches, migration strategies and operating-model considerations. Provide technical direction while partnering with Kyndryl Enterprise Architects, Client Technical Solutioners and specialists on detailed architecture and solution design. Support alliance-led pursuits and joint client engagements with strategic partners such as Palo Alto Networks, Checkpoint, Cisco, Fortinet, Zscaler, Cloudflare, Akamai and other relevant ecosystem providers. Connect vendor and platform capabilities to broader client business, security and transformation outcomes rather than positioning technology in isolation. Act as a thought leader with clients and within Kyndryl on Zero Trust, SASE, Network & Edge security, cloud security and evolving network-security architectures. Ensure proposed approaches are technically sound, commercially viable, operationally supportable and aligned with Kyndryl standards. People and Practice DevelopmentCoach and mentor technical, architecture, consulting and client-facing professionals across Kyndryl. Share knowledge, reference architectures, reusable assets, consulting approaches and lessons learned. Contribute to the development of Kyndryl’s Zero Trust and Network & Edge capabilities. Help strengthen collaboration across consulting, solutioning, sales, alliances and delivery teams. Support the development of skills and certifications across strategic Network & Edge technology partners. Champion Kyndryl’s Diversity, Equity and Inclusion objectives and act as a positive culture carrier. Your Future at KyndrylWhen you join Kyndryl, you are not simply joining a company. You are entering a world of opportunity. Our partnerships with leading technology vendors and industry alliances provide access to the training, skilling and certification programs needed to excel in Cyber Resilience & Connectivity while supporting your personal