Manila Knowledge Trainer

Job description

Your responsibilities will include: Overall responsibility for the successful delivery of services, working to agreed SLAs Liaise closely with key contacts to ensure excellent relations are established and maintained within your area of responsibility, both within Capgemini and client contacts Act as a point of escalation for operational issues escalated by Team Leaders and Capgemini service contacts Provide consistency across teams in the delivery of services ensuring Capgemini processes and procedures are implemented and adhered to Ensure that the services provided by the teams are continually revised, improved and evolved to meet new delivery methods, practices and business requirements Manage available resource levels and seek to improve utilisation whilst maintaining staff morale Provide a well-structured and open working environment in which Team Leaders are service focused, motivated and feel encouraged to take on new challenges, improve service delivery and develop their skills Conduct effective staff management of Team Leaders to ensure their development needs are met Be aware of the commercial arrangements for invoicing clients Communicate regularly and effectively with staff working on the respective client services to ensure they are kept informed of, and encouraged to be involved Skills Required People Management skills Ability to liaise with Client and Senior Management representatives in a confident manner Excellent communication skills, both written and verbal. Good IT knowledge. Organizational skills, accuracy and ability to work to tight deadlines Attention to detail, production of accurate data/reports Ability to work under pressure Ability to multitask and take on additional roles as and when required Ability to accept and introduce change positively Job Description - Grade Specific Provides the IT support to customers regarding technical issues related to everyday usage of a computer. A more senior Service Desk Analyst, who analyzes and resolves most common enquiries and is able to resolve some more complex issues. They will cooperate with IT specialist team todeal with the most complex issues. They will drive continuous improvement and may also be Team Leads within the Service Desk organization. Ref. code: 594842 Posted on: Nov 11, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Manila, PH Brand: Capgemini Professional Community: Cloud Infrastructure Management Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn