Product Enablement Senior Analyst

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Employee Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You'll Be Doing & Why It Matters The Product Enablement team leverages the power of the Trailhead platform - Salesforce's award-winning, gamified learning experience - to deliver world-class learning to employees around the globe. Trailhead transforms how people build skills: it's modular, social, hands-on, and genuinely fun, while sitting at the cutting edge of innovation in digital learning. We combine deep expertise in instructional design with a strong command of the Salesforce product suite to create scalable, high-impact training programs that serve diverse roles, regions, and experience levels. Our vision is to build the most productive and high-performing sales teams by delivering innovative enablement that accelerates product mastery worldwide. Trailhead is a core engine behind that vision - powering how our global employees build expertise, stay ahead of rapid product innovation, and confidently bring Salesforce solutions to market. As a Senior Analyst for Slack, you will own the design, build, and delivery of product enablement for sellers and Solution Engineers. You will create hands-on Trailhead content and live training that is interactive, accurate, and tied to performance outcomes. You will work independently on defined programs, partner with product, PMM, and field stakeholders, and escalate strategic decisions and risks to your manager. Core Responsibilities & Scope Design, build, and test Trailhead content that is engaging and relevant to internal audiences, including trails, badges, hands-on challenges, and micro-learning. Develop and deliver hands-on training for technical sellers, including virtual workshops and in-person sessions at employee events (e.g., Company Kickoff, pre-Dreamforce). Build, test, and validate hands-on scenarios and demo flows, including Slackbot skills and cross-product scenarios across Slack, Agentforce, and Claude, to confirm they work as written and give consistent results. Run field input programs: recruit SEs and other testers, write the tester instructions, collect and synthesize feedback, and turn it into content changes. Gather field perspective through interviews and conversations with SEs and sellers to shape scenarios and messaging. Support delivery of quarterly learning content tied to product launches, release readiness, and cross-cloud initiatives. Support the internal hands-on training strategy by identifying the right resources and helping set up and troubleshoot org provisioning and learner access. Build and test AI-enabled learning components (e.g., Slackbot skills, Agentforce quizzes, AI-assisted simulations) and share what works with the team. Support content maintenance cycles, updating owned content for messaging and feature changes with product stakeholders. Manage projects and stakeholders for owned content: track milestones, run reviews with product, PMM, SE, and tech lead reviewers, log open decisions, and raise risks early. Create content that scales across industries, regions, and learner profiles. Provide learner support during launches and events, and report on completion, feedback, and content health. Maintain working expertise in Slack, Slackbot, and the AIforce product surfaces. Minimum Requirements 3–5+ years in enablement, instructional design, technical sales or SE, or post-sales (calibrate to the team's level bands). Working knowledge of Slack, Slackbot, and Salesforce products. Experience with Salesforce sales processes is a plus. Instructional design skills (including adult learning principles) and live training delivery. Excellent written and verbal communication. You can turn field and product input into clear, concise guidance. Hands-on use of AI/LLM tools (e.g., Claude, Gemini, Slackbot) to build and test learning content. Familiarity with Trailhead authoring and project management tools. Ability to balance quality with speed to market. Ability to manage multiple projects independently, with guidance on ambiguous or strategic questions. Self-starter who works well in a fast-paced, changing environment. Travel up to 25%. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.