Operational Installation Manager – Americas

Job description

We anticipate the application window for this opening will close on - 11 Dec 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThis position is based Onsite at our New Haven, CT office. It can also be located at our office in Memphis, TN (Memphis Airways). Operational Installation Manager  – Americas You will be responsible for driving the end-to-end operational readiness and execution of Hugo RAS System installations across the Americas, ensuring that equipment, consumables, field resources, logistics, training, and customer requirements are aligned to enable successful installation and commissioning at hospital sites. This includes managing installation readiness from the sales pipeline through delivery and commissioning; coordinating pre-sale site surveys with Field Technical Services; tracking and resolving site readiness gaps; ensuring the availability of equipment and required instruments; securing Startup Specialist coverage; and aligning installation schedules and customer commitments with Sales, Supply Chain, Field Service, and other stakeholders. In parallel, you will be a key operational lead and contributor to Order-to-Cash activities across the Americas. You will drive operational readiness, improve order processing and fulfillment, and support the implementation of scalable processes and business systems as we onboard new countries. Success in this role requires a strong execution mindset, attention to operational detail, the ability to manage multiple priorities, and a proactive approach to identifying risks, resolving bottlenecks, and improving performance PRIMARY RESPONSIBILITIES: Drive installation planning and execution by participating in weekly Americas sales funnel reviews, assessing installation requirements, and aligning operational readiness with the sales pipeline and customer commitments Coordinate pre-sale site inspections with Field Service, track findings, and drive resolution of issues that could prevent or delay a sale Monitor the availability and stocking levels of consumables and reusable instruments for accounts across the region Secure assignment of a Startup Specialist for each account and ensure resource availability aligns with installation schedules Ensure customer orders for consumables and reusable instruments are placed and fulfilled to support the initial use of the system Manage commissioning logistics, including shipment tracking, schedule coordination, and timely communication with Sales, Field Service, and the Startup Specialist Coordinate pre-delivery site inspections, installation schedules, and commissioning activities with Medtronic teams and hospital representatives to ensure installations are completed as planned Manage special customer requests related to commissioning and proactively resolve operational issues that may impact execution Maintain operational metrics, trackers, and dashboards to monitor progress, identify risks, and ensure transparent communication of installation status and performance Drive continuous improvement by maintaining standard work, defining and monitoring key performance metrics, utilizing global tools, analyzing root causes, and implementing corrective actions Coordinate with Clinical Research and Training (CRMS-PACE) if scheduled in-person training for surgeons and hospital staff is in alignment with installation timelines Coordinate export shipments across the region, ensuring accurate and complete shipping documentation, timely shipment execution, and compliance with applicable requirements Coordinate with global and regional distribution centers to monitor and manage customer order fulfillment of consumables and reusable instruments Key areas of expertise are: Supply Chain & Inventory Management Logistics & Order Fulfillment Capital Equipment Sales Support Order-to-Cash (OTC) Operations Installation Planning & Operational Execution Project Management & Cross-functional Coordination For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. Medtronic will never ask for payment or sensitive personal information (such as bank account or Social Security details) during early stages of the hiring process. Any such requests are not legitimate. If you receive a suspicious message claiming to be from Medtronic, do not respond, click links, or open attachments. If you have any questions, concerns regarding the authenticity of a communication alleged to have been made by or on behalf of Medtronic, please contact us immediately at AskHR@medtronic.com. ‌ Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Salary ranges for U.S (excl. PR) locations (USD):$120,000.00 - $180,000.00 ‌ This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others). The following benefits and additional compensation are available to those regular employees who work