Business/QA Analyst

Job description

Defines requirements and validation rules, tests the agents, and coordinates user acceptance testing. Must-have Writing requirements, validation rules and acceptance criteria Test planning and execution: functional, integration, end-to-end, regression Testing conversational AI systems (intent accuracy, edge cases) Working knowledge of ServiceNow request workflows Coordinating UAT with business users; defect tracking in Jira or Azure DevOps Defining and measuring success metrics Requirements Nice-to-have: Postman, test automation (Playwright), familiarity with Databricks, Fabric or AWS data services